amazing responses from staff, incredible quality and open to question
Response from TapstitchJul 2, 2026
Hi Lana,
Thank you so much for your wonderful 5-star review! 🎉
We're delighted to hear that you've had a great experience with both our support team and our product quality. Providing responsive service while delivering products our customers can trust is always our goal. ⭐
Thank you for your trust and support. We look forward to continuing to help you grow your brand! 🌈
– The Tapstitch Team 🧡
MG
Maurice G.
great company
great company
Response from TapstitchJul 1, 2026
Hi Maurice,
Thank you for your kind words! 😊
We're delighted to hear that you had a great experience with Tapstitch. Your support and trust mean a lot to us, and we're committed to continuing to provide quality products and excellent service.
We look forward to serving you again. Thank you for choosing Tapstitch!
– The Tapstitch Team ❤️
JH
Julianna H.
Never Arrived. Never Notified. Never Again.
Ordered over $250 worth of products in May and never received a single item. Tapstitch lost the package, never reached out to notify me, and made no attempt to locate or reship the order. Months passed before I was simply offered a refund — no explanation, no accountability, no effort to make it right.
For a print-on-demand service, the product means nothing if it never arrives and the customer has to chase down what happened. I would not order from Tapstitch again.
Response from TapstitchJul 1, 2026
Hi Julianna,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with your order and completely understand your disappointment.
After reviewing your case, we acknowledge that the delay, lack of timely updates, and the inconvenience you experienced did not meet the level of service we strive to provide. We understand how frustrating it must have been to wait for your order and then have to follow up multiple times for an update.
As previously confirmed through our email correspondence, we have already processed a full refund to your original payment method.
Your feedback has been shared with our internal teams, as experiences like yours help us identify areas where we need to improve our communication, logistics coordination, and overall customer experience.
If you feel that our efforts to resolve the issue have helped address your concerns, we would be truly grateful if you would consider updating your review on Trustpilot. We completely respect your decision either way, and your feedback remains invaluable in
helping us improve.
Thank you again for your time and understanding.
– The Tapstitch Team ❤️
RM
Rachellah M.
i got to design what i wanted and it…
i got to design what i wanted and it wasnt an unexceptable price it was good for my wallet and even though i couldnt design everywhere i liked that it was my design.
Response from TapstitchJun 29, 2026
Hi Rachellah,
Thank you so much for your wonderful 5-star review! 🎉
We're so happy to hear that you were able to create a design that felt truly your own while keeping it within your budget. Making custom apparel both creative and affordable is exactly what we strive for. 👕✨
We also appreciate your feedback about wanting even more printable areas. We're continuously expanding our customization options and adding new features based on customer suggestions, so we hope you'll see even more possibilities in the future.
Thank you again for choosing Tapstitch—we can't wait to bring more of your ideas to life! 🚀
– The Tapstitch Team❤️
AR
Arsh
My honest review
Im going to be completely honest and tell you my exact thoughts and experiences. If you are looking to build an actual brand or get it off the ground than tapstitch is an bad option.
First ill tell you the pros. The garment quality and stitching is very good. The printing quality is also good and the delivery times are very consistent
The cons and why you cannot build a brand with them. They dont care about their customers. When you complain about legitimate things they dont care to understand the mistakes they have made and where to do better. Major red flag. I expressed many issues with them and i kept being told someone would get back to me in 2 days and nobody ever once got back to me. The printing inconsistency is a huge issue. One of the products i was printing on was a striped shirt so i had the logo positioned in between stripes which was very important and when the item arrived it was in the complete wrong position from where i had placed it in their design mock up. The print itself was also not what my design looked like despite it being over the 300 dpi. There are just so many inconsistencies with their printing so different customers will get products that look different. They refuse to handle these concerns and they simply dont care. For this reason if you are trying to build a brand it is literally impossible. If you just need some easy merch then sure they are a good option but absolutely not if you want to get a brand off the ground
Response from TapstitchJun 29, 2026
Hi Arsh,
Thank you for taking the time to share such detailed feedback. We're truly sorry that your experience did not meet your expectations.
After reviewing your case, we found that one of the biggest issues was our service process. Your concerns were unfortunately not escalated internally as they should have been, which resulted in delayed follow-up from our team. We sincerely apologize for this and have already addressed it internally to help prevent similar situations in the future.
Regarding the striped garment, we'd also like to clarify that the stripe pattern on these products is naturally variable from garment to garment. Because of this, the printed design cannot always be aligned to the exact stripe position shown in the mockup. We understand this expectation was important to your brand, and we're sorry that we did not communicate this limitation more clearly before production.
We genuinely appreciate your honest feedback. It highlights areas where we need to improve—not only in our communication, but also in setting clearer expectations for products with unique manufacturing characteristics.
Thank you again for helping us improve.
– The Tapstitch Team
DT
Dennis T.
Great shop no gonna lie
Good experience tbh, well priced for own clothing design + simple web usability. Quality is stunning. I haven't seen anything like it before for this price.
Response from TapstitchJun 29, 2026
Hi Dennis,
Thank you so much for the fantastic 5-star review! 🤩
We're thrilled to hear that you enjoyed the entire experience—from our easy-to-use design platform to the pricing, and especially the quality of the finished product. Hearing that you haven't found anything comparable at this price is one of the biggest compliments we could receive. 🌈
Your support truly motivates our team to keep improving and bringing even more value to creators and brands around the world.
Thank you again for choosing Tapstitch. We can't wait to be part of your next project! 🙌
– The Tapstitch Team 🧡
JT
JSM T.
All but the first order has been a problem
All but the first order has been shaky. They sent old, faded, &/or mis colored items on every bulk order I placed. The sizing is too small to sell & they don’t do refunds even though it says they do. Their drop shipment directly to your customer will have your customer requesting a refund before it leaves their production stage. They are currently holding an order of 3 dresses with one logo in production for the 8th day & will not give me an update on why or when it will be shipped. The order was placed on June 18th & I will update here whenever Tapstitch ships it
Response from TapstitchJun 29, 2026
Hi JSM,
We're very sorry for the frustration this experience has caused.
After reviewing your case, we confirmed that your current order was delayed due to an unexpected stock shortage affecting one of the products in production. We understand this is especially disappointing when the order is intended for an important event.
Please rest assured that we have already escalated your order internally and are working closely with our production team to ensure it is completed and delivered as quickly as possible, with the goal of meeting the expected delivery timeline.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this. Your feedback is important to us, and we'll continue doing everything we can to improve both our products and service.
– The Tapstitch Team
JS
Joe Speak da Truth M.
B.S company ordered 4 shirts to test…
B.S company ordered 4 shirts to test the water it’s been over a month no merchandise no reply to emails so finally had to get the bank to dispute the charges to get money back. DONT WASTE YOUR TIME AND MONEY!!!
Response from TapstitchJun 29, 2026
Hi Joe,
We're very sorry to hear about your experience and understand how frustrating it must have been not to receive your package.
After reviewing your case, we found that the delivery was unsuccessful due to a carrier delivery issue, and unfortunately the package could not be completed as intended. We sincerely apologize for the inconvenience this caused.
Once you contacted our support team, we arranged a full refund for your order and also provided additional store credit as a gesture of goodwill. We're sorry that your first experience with Tapstitch did not meet the standard we strive to deliver.
We appreciate your feedback, as it helps us continue improving both our shipping experience and customer service. We hope we'll have the opportunity to provide you with a much better experience in the future.
– The Tapstitch Team
