TapstitchReviews of tapstitch.com

Response from TapstitchOct 13, 2026

Hi Socorro, Thank you so much for sharing your experience with Tapstitch! 😊 We’re delighted to hear that you’re enjoying our product quality, fair pricing, and wide selection of styles. It’s also wonderful to know that our customer service team has been helpful and knowledgeable throughout your experience. We appreciate your trust in Tapstitch and look forward to supporting you as you explore new styles and expand into different markets. Thank you for being part of the Tapstitch community! - The Tapstitch Team ❤️

Response from TapstitchOct 12, 2026

Hi Katannya, We're sorry to hear that your first experience with Tapstitch was disappointing, especially when you were testing our products for your business. To clarify, Tapstitch operates both U.S. and international fulfillment facilities, and the fulfillment location may vary depending on the products ordered. We understand that shipping expectations matter, and we're continuing to improve how clearly this information is communicated. More importantly, we're concerned that both zip-up hoodies were much shorter than you expected. When you're ordering samples for your own clothing brand, finding the right fit is essential, and we understand how disappointing it must be to invest around $100 in products that don't meet your needs. We'd like to take a closer look at the sizing of both hoodies and compare their actual measurements with our published size charts. Whether this was a production discrepancy or a mismatch between the intended fit and your expectations, it's something we'd like to better understand and address. We appreciate you giving Tapstitch a try and sharing your experience. We're sorry we didn't meet your expectations this time, and we'd welcome the opportunity to review your concerns and work toward an appropriate resolution. — The Tapstitch Team

Response from TapstitchOct 12, 2026

Hi Cristy, I’m very sorry for the disappointment and frustration this experience has caused. You’re absolutely right to expect consistent print colors when using the same artwork, especially for school-spirit apparel where specific colors are an important part of the design. While some variation can occur with DTG printing, we understand that a noticeable shift from red to orange or coral is not something you can simply overlook when those products are intended for your customers. I’m also sorry that you waited five days for support and that our initial resolution didn’t adequately address your concerns. We recognize that offering a partial refund for products you feel unable to sell is frustrating. Our support team has since reviewed your case further and prepared an updated resolution. However, we understand that the overall experience, including the time it took to reach that point, has already affected your confidence in us. We’re taking your feedback seriously, particularly around print consistency, quality control, and how we handle product quality concerns. These are areas where we know we need to do better. Thank you for bringing this to our attention. Your feedback matters, and we hope our follow-up actions can demonstrate that more meaningfully than another apology. — The Tapstitch Team ❤️

Response from TapstitchOct 11, 2026

Hi Michael, Thank you for your wonderful feedback and recommendation! We're glad to hear that you're happy with our customization options and that your printed logo continues to look great after a month. We also appreciate your suggestion about adding stitching or embroidery options. Your feedback is valuable to us and helps us continue improving our products and services. Thank you for choosing Tapstitch! 😊 - The Tapstitch Team ❤️

Response from TapstitchOct 11, 2026

Hi Michael, Thank you so much for your wonderful feedback! We're delighted to hear that you had a smooth experience with Tapstitch and that your order arrived earlier than expected. We truly appreciate your recommendation and are glad you’re happy with our product quality and service. We look forward to supporting your future projects! 😊 - The Tapstitch Team ❤️

Response from TapstitchOct 11, 2026

Hi Andrew, Thank you, DreamsInspireArt.com, for choosing Tapstitch! We’re delighted to hear that you’re happy with the quality of your Joanna Bone R Fast Lemon Bomber and its quick delivery. It’s wonderful to know that the metal zipper and overall craftsmanship met your expectations. We truly appreciate your trust in Tapstitch for your print-on-demand creations and look forward to supporting more of your amazing designs! ✨ - The Tapstitch Team ❤️

Response from TapstitchOct 7, 2026

Hi Harry, Thank you so much for the amazing feedback! 😊 We’re truly glad to hear that you’re happy with our speed, quality, and service. Your kind words mean a lot to our team, and we truly appreciate your support! We look forward to continuing to provide you with an amazing Tapstitch experience! ✨ - The Tapstitch Team ❤️

Response from TapstitchOct 7, 2026

Hi Benjamin, Thank you for the thoughtful and detailed feedback! 🌹 We’re really glad to hear that you’ve been happy with the quality of the clothing so far. We also completely understand your frustration with the shipping experience. There are still areas where we know we need to improve — not only overall delivery speed, but also the reliability of last-mile delivery, routing, tracking visibility, and the shipping options available to our customers. You also raised an important point: apparel is often purchased for a specific outing, event, or deadline. A package eventually arriving isn’t always good enough if delays have already disrupted those plans. That’s something we take seriously. We’re continuing to work with our logistics team to improve shipping routes and carrier performance and to provide a more reliable delivery experience. Feedback like yours — especially the examples of unnecessary routing and packages sitting close to their destination for days — helps us identify where that experience is falling short. Thank you for enjoying the products while also being honest about where we still need to do better. We really appreciate both. - The Tapstitch Team 💖