TaobaoReviews of taobao.com

I am reporting a massive commercial fraud case on Taobao (Alibaba Group). I purchased a high-end 120-inch 8K OLED TV for $960.09. Instead, the merchant "Mi Xiao Ying Shi" (米小影官方旗舰店) intentionally shipped a cheap 85-inch 4K LED TV. This is not a mistake; it is a calculated scam involving falsified shipping documents. Key Evidence of Fraud: 1. Product Mismatch: I paid for 120" OLED, but received an 85" LED (35 inches smaller and inferior tech). 2. Document Falsification: The seller falsified logistics data to match the high-end specs while shipping a low-value item. 3. Platform Negligence: Taobao support is refusing to take immediate action despite undeniable photo evidence of the fake labels. I have already taken the following legal steps: - Filed a formal international fraud report at econsumer.gov (Case: 198451887). - Initiated a Chargeback through my bank in Georgia (Visa/Mastercard Dispute). - Notified the Hangzhou Mayor’s Hotline (12345) and legal departments in China. Alibaba/Taobao: Resolve this fraud and issue a full refund immediately. I will not stop until this case is settled and the fraudulent merchant is blacklisted.

It’s very easy and convenient way to buy everything you need and many items are being delivered the same day

As you can see from the reviews, the people at Taobao are seemingly purposefully making their service as shitty as possible. Now I face a problem where I can't even login to my profile. don't bother making an account as the people behind this service are too incompetent to even make the simplest of functions work.

If you are not located in China and something wrong goes with your purchase you will never see your money back or get a refund

It seems a regular occurrence. Sending inferior products to what is shown and on complaint only refunding approximately 50% of the total paid out. No refund of incoming freight or return freight. Cannot be trusted

This website is difficult to use, with excessive security checks and payment issues.

I had issues logging in. Was advised Customer Service will call. What they did was just one ring and hung up. This is to record that they called but failed to proceed to entertain my issues. Then they emailed mentioning they tried to call but unsuccessful and therefore case is closed. This is truly unprofessional of Customer Service.

It’s the worst shopping experience. They have sent fake items and size doesn’t match when I try to return the shipping fees costs more than the goods I ordered and the team from taobao doesn’t cooperate. No refund no respond. Worse shopping experience