TaobaoReviews of taobao.com

I wasted 6 hours of my life arguing with chatbots and staff at the end they did not ship my product but kept the money. This is fraud. please don´t order here!

Very Boring

Do not order from Taobao. It’s a scam. They do not take responsibility of sending you the wrong item and do not give you refunds. You will have to return at your own cost and they will not give full refund. Shipping fee cost way more then the items itself which is not worth it.

Acc was can't log in and flagged then try log in after 2 day my ordered aircond rm1011 just dissapear also history ordered item my money it's gone mthrfcker taobao 😢😢😢😢😢

Geweldige webshop, er zijn producten te koop die in Nederland niet te verkrijgen is of juist voor veel duurder. Het kan een beetje intimiderend zijn maar als je op Taobao met behulp van Basetao bestelt is dat de beste manier volgens mij. Amazing webshop, there are products for sale there which are not available in The Netherlands or for a lot more expensive. It can be intimidating but if you order on Taobao with the help of Basetao that's the best way according to me.

The after sale services to overseas customers is nil. I bought a pressure cooker that costs me CNY339. Shipping costs to Australia is more than CNY 500. The pressure cooker did not fit for purpose, steam leaks from the gap between the pot and lid. I asked to return the pot or have it replaced. The seller refused to pay for the international shipping costs. Taobao offered either to pay CNY50 , I get to keep the pot or return the goods to seller, they refund the price of the pot. In both offers, I either paid CNY800+ (approx A$170) for a normal pot or get nothing but have to bear CNY500+ (A$100) of shipping costs. Taobao has the welfare of sellers in mind even if that means detriments to the welfare of customers. This will be my last time to shop with Taobao. Temu has much superb customer services with free return of goods and full refund for similar situation

Taobao is not worth the cheaper price.. ya but things that is of extremely low value and u can afford to throw it away. Received a low quality damage study table.. 1. Told to send back the table.(Pay return shipment. Reject resolution .. 2 show evidence of damage and courier to compensate. As it came in 2 package I have to liase with vender for the price of the damaged package. I had to personally contact the vendor for the value of the product.. what a stupid resolution to refund damage 1 of 2 package that makes the complete product and I still have to pay for the other one that is now totally freaking useless as it was part of the whole product. In the end I stop the refund clown show and throw away the freaking table..take it as a paid lesson to never buy from taobao again. Wish I had thrown away the table right away had I know of the incredulous clown show refund process.

Very disappointed with Taobao’s handling of defective cross-border purchases. For overseas buyers, returning item is extremely difficult and expensive. In reality, most buyers will not realistically be able to return defective items because tracked international shipping costs can become unreasonably high. When issues occur, sellers often only offer a very small compensation (for example 2–5% of the item value) for defective products, while the platform mainly supports “return at buyer’s expense” solutions that are not practical for international buyers. I strongly recommend overseas buyers carefully consider after-sales support, return logistics, and warranty limitations before purchasing expensive items through Taobao. Once something goes wrong, buyer protection for cross-border orders can be very limited.