Karim
So frustrating: They made a mistake and don’t wanna fix…
Update after 3 weeks: despite the cool reply, I received no such email, no actions taken, feels very misleading — even more disappointing! They made a mistake and don’t wanna fix it! I received a link for a gift card from a company I work with; I’m excited and click on the link it gives me option to get a gift card from a whole bunch of retailers and airlines etc. So cool! As a big Amazon shopper I right away choose Amazon gift card, click on it (my wife was there and saw me click on it!), we make sure the amount is correct, click confirm… and OH surprise, I get a gift card for indigo! WTH! Alright I assume it must be some kind of partnership Amazon-Indigo, no problem, I click on the new link to use the gift card… and yeah it’s just indigo , not Amazon We were excited to use that gift card to buy some of the stuff we need for our first baby expected in 2 months :( I use the AI help: no solution offered I email: reply will be in 3-5 business days I call: “sorry sales are final” — Can I speak with your supervisor? — You can but it’ll be a waste of time he’ll tell you the same thing! Well… here I am ! I hate writing those kind of reviews but feel like this is the only thing I can do at this point It’s just a matter of principle: as a business owner myself too, if anyone in my company made a mistake I would do something to fix it, never would I tell a customer something like “it is what it is” basically — not cool, not pro! PS : even though not helpful, the support rep was very pleasant, I give them that! Haha
Response from TangoFeb 1, 2026
Hello Karim, Thank you for sharing your experience with us, and we’re truly sorry for the frustration this situation has caused, especially during such an important moment as preparing for your baby’s arrival. We understand how disappointing it must have been to expect one reward and receive another, and we want to take a closer look to see how we can help. To move forward, please check for an email from [email protected] so you can securely provide your information; once we receive it, our team will review your case in detail. We appreciate your patience and the kind words about our support representative, and we hope to make this right for you. Regards, Maurice V. Tangocard.com