TangoReviews of tangocard.com

I had payment issue with PayPal RE: duplicate payments. I was able to use Tango's AI chatbot to get the second payment resent. Support got back to me very promptly as well. In addition to their rating with Trustpilot this company has an A+ rating with the Better Business Bureau.

Tango gives my employees multiple options to use their reward amount. It makes it simple for them and they can even split amongst several options.

Tango has one of the worst customer services I have ever dealt with. I work for a company that uses Awardco to provide employees with points that they can exchange for gift cards, etc. I used my points to purchase a $165.00 gift card for Amazon which was issued through their third party vendor, Tango. When I entered the card number and claim code at Amazon, I got an error that said card had been deactivated for suspicion of fraud. I reached out to Tango and was given a GCID number for proof of purchase and told that this is all I need to provide to Amazon and they will help. I have been speaking with Amazon for almost 2 months now trying to get someone to help me. I reached out to Tango again who says it is out of their hands. What do you mean it is out of your hands? I even asked for a receipt or order number and they cannot provide this. Amazon says there is nothing they can do as their is no order number or receipt of purchase. Tango then stopped responded to my emails when I started sending them the screenshots of what Amazon is telling me about the gift card. Amazon is saying that Tango is responsible for helping me and they cannot do anything without proof of the purchase. I had to get my employer involved, which was embarrassing. It has been over two months and I still have not been able to use the points that I earned. Tango finally responded again (after I got Awardco and employer involved) with the same email of telling me to speak with Amazon customer service. I feel like I am in a hamster wheel and no one is listening to me. It has been since October and I still have no resolution. I have since advised every coworker I can reach to not purchase the gift cards from Tango with their hard earned awardco points. I have been vocal with human resources about the poor support I have received. It is just crazy to me that I literally did nothing wrong. I received the award email and unquiet the information in Amazon. That is the extent of what I was able to do before being told the card was deactivated. I truly hope that the word will get around and our Awardco and employer platform will cut ties with Tango gift cards.

I had an issue with a card and Tango fixed it very fast. The Customer service was very good as well.

Gift card that was already rendeemed months ago. I immediately reported the issue and provided all required evidence. After initial back and forth with the intermediary platform, I eventually started communicating directly with Tango to resolve the problem. Tango acknowledged the issue and clearly stated that it would be resolved within five to seven business days. From that point onward, all communication stopped. Despite multiple follow ups and reminders, I never received another response. At the time of writing, I have been trying to resolve this issue for over three months, and the originally stated resolution timeframe has been exceeded multiple times without any update or explanation. What is most concerning is not just the initial problem with the gift card, but the complete lack of follow up once the issue was escalated directly to Tango. For a company that handles digital incentives and gift cards, this level of support and accountability is unacceptable. Based on this experience, I cannot recommend Tango. If something goes wrong, you may be left without support or resolution for months. - Update 10/02/2026, Tango indeed asked me for extra information. I was contacted by BHN customer Service. After providing proof, the same one I shared over and over I received the following respons "Dear Massimo, I hope you are well. Thank you for the information you provided. After carefully reviewing all the information you provided, we confirmed that the cards were not obtained through our websites. I can see that the order was placed through the website mylist.ae" And mylist.ae says (again, I contacted them first) " Kindly note that the issue you are facing is not on our side. To request a refund, you will need to contact the platform from which the gift card was originally purchased, as they are the party responsible for processing refunds." - Update 19/02 10/02/2026 - Helpdesk e-mail said sorry for delayed respons. They asked for the proof, which i sent on the same day. 17/02/2026 = i've sent an reminder. 69 days so far Update 14/03: Blame-Shifting, Total Failure to Resolve (Second Replacement Code) I received the second replacement PlayStation code . After my contact with PlayStation Support, it was confirmed that this code was also already redeemed in 2025. This makes it two consecutive codes that were used months before I ever received them from Tango. Tango's final response dismissed the issue and suggested the problem is that my "email account and/or a rewards account may have been accessed without your authorization." This constitutes a complete refusal to acknowledge their supplier/code issue and instead puts the blame entirely on me, despite irrefutable proof that the codes were expired/used before they were even delivered to my inbox. This is an unacceptable level of service and a denial of fact and a complete waste of my time, collecting al the proof I have now formally requested their legal and contact details to escalate the matter further.

Rolando got right to my problem, he managed to give the number I needed, appreciated it very much.

The representative gave me the information needed to retrieve my incentive.

It has been incredibly simple to build email templates for different campaigns and to submit fulfillment requests to our various users.