TangoReviews of tangocard.com

I would never use this service the company that I worked for close several years ago and I ended up finding these supposedly non-expiring gift cards in my email totally $75. I have no access to the email that it was sent to however I was smart enough to send them to myself before the company dissolved. So I just remembered I had them and they had no expiration date I attempted to have my receiving email address changed. Because the address that it was originally sent to is no longer in existence just like the company. I sent chat messages I've sent emails to this company and they refuse to do anything I even stated that I could show them and prove to them that I was the original person that it was sent to my name is in the email address that it was originally sent to I have an ID that has my name on it that matches the email address that those cards were originally sent to. They still refuse to do anything. They said they take security very seriously well what other way to prove who I am then they show you copies of my government ID. Therefore these cards do have an expiration date because I can't use them because the company and the email address that I received these cards on is no longer in existence which means that that had no way of following up with that company and having them change my email address. This is bogus and both ludicrous and I hope nobody else runs across this issue because they're going to do absolutely nothing about it.

Terrible customer service 20 days ago my £25 Tesco gift card didn't work, I waited 48 hrs as the message said. I rang tango and was told they had sent an email and to fill in the details, which I did straight away, 10 days later still no response or new card. Email them 4 times over the next 4 days and finally they replied and said they work escalate my email and they would send a new card with the next 24 hours, 3 days later still nothing. ***Update *** after receiving a response saying I will hear shortly, it 3 days later and still no card. It gets worse I received a message from black hawk who said I have to go back to mistplay, which I have and they are saying I have to go back to Tango. WIll SOMEONE SORT THIS OUT!!!!!!

RESPONSE TO MAURICE V. (22nd Sept):Maurice, an open-ended "shortly" is not acceptable. Supervisor Kevin M. personally promised an update by today and completely broke that commitment after admitting in writing that your internal system fault (EGIFT_VDE1_502) caused my family severe distress at the supermarket checkout. The £100 vouchers must be emailed to me tonight. If my inbox is empty tomorrow morning, I am proceeding with the formal filing to UK Citizens Advice and Trading Standards at 9:00 AM [CRA15]. The reference numbers are in your system. Fix it now. CRITICAL UPDATE (22nd Sept):Yesterday, a named supervisor (Kevin M.) personally emailed me regarding Case CS21682325. He explicitly acknowledged the £100 total value and the severe distress caused when these faulty tokens failed at the supermarket checkout, leaving my family without our food budget. Kevin explicitly promised a direct update within 24 hours. THAT PROMISE HAS BEEN COMPLETELY BREACHED. No update, no vouchers, no points refund. Total corporate negligence. I am now proceeding with formal legal logging with UK authorities. UPDATE:I actually attempted to use these vouchers at the Tesco supermarket checkout to pay for my family's groceries. Because your systems are locked under internal error EGIFT_VDE1_502 / Active Suspension, the vouchers failed. I was left at the checkout completely unable to pay for my food, facing immense public embarrassment and humiliation—all because of a backend glitch your team admits is internal. I have three separate Tesco gift card rewards issued via Mistplay and fulfilled by Tango Card since 19th August (Total: £100). All are blocked by an internal system error: "EGIFT_VDE1_502 / Active Suspension". Tango Support explicitly admitted via email that this is their internal technical fault.I contacted live chat on 15th Sept and was promised a 24-48 hour fix. Nothing happened. I contacted live chat again on 17th Sept and was told it was escalated to the "specialist team". Nothing happened. Today (19th Sept 26), I received another generic email from Carlos stating it is just now being sent to a specialist team.This is an unacceptable loop of broken promises for a backend system glitch. I need a manager to manually void Reference IDs RA260819-4441217-76-1, RA260827-4458482-81-1, and RA260906-4477430-35-1 and email functional replacements immediately. UPDATE FOR MAURICE V. (21st Sept):Maurice, I did not receive a formal information request email from Trustpilot, so I am providing the details hereTrustpilot blocks email addresses publicly, but you can find my account instantly using the Reference IDs in my main review text. Your customer care team promised a supervisor would email me yesterday (Sunday 20th), but this deadline was completely broken. Please search those Reference IDs, have a supervisor manually void the tokens, and email my £100 Tesco vouchers today before my 17:00 UK deadline for legal escalation.

Why send me a gift code that is useless?

Absolutely unacceptable. Avoid Tango if you value your money and your time. I intentionally started with a $1.20 reward as a test before relying on Tango for larger amounts. I'm glad I did, because this wasn't about losing $1.20: it was about seeing how the platform handles problems. Based on this experience, I have no confidence trusting Tango with hundreds or thousands of dollars in rewards. My card was charged immediately, and their AI chatbot told me to wait up to 3 business days for the reward to process. After those 3 business days, the reward was marked "Failed." However, when I opened the reward details in their portal, it still showed "Pending." How can an order be both failed and pending at the same time? What makes this even worse is the complete lack of communication. Tango provides no explanation whatsoever for why the reward failed. Was additional information required? Was that particular reward temporarily unavailable? Am I not allowed to purchase that reward? Was it a technical issue? There is absolutely no indication of what went wrong or what I should do differently to make sure it doesn't happen again. You're simply left guessing. Their AI chatbot is completely useless. It offers almost no meaningful information and simply creates a support ticket instead of actually helping. I submitted a ticket immediately after the reward failed. It's now been over a week of complete silence. I submitted a second support ticket, and that has also gone unanswered. The only communication I've received is an automated email confirming they received my request. That's it. There's no ticket portal, no case status, no estimated response time, no updates, and no way to know whether anyone has even looked at my issue. It honestly makes you question whether the tickets are being reviewed at all. The communication is nonexistent, the support is disgraceful, and the lack of transparency is unacceptable. Taking a customer's money is easy, but apparently communicating when something goes wrong isn't. Leaving paying customers with a charged card, a failed reward, contradictory status updates, unanswered support requests, and no refund is, in my opinion, a deceptive way to treat customers. If you're a business considering Tango to distribute rewards or gift cards to your users, I'd strongly encourage you to look elsewhere. A platform that handles customer issues with complete silence and zero transparency is not one I'd trust with my business. This simple test told me everything I needed to know before committing significant amounts of money, and I'm relieved I found out now rather than after relying on Tango at scale.

Purchased an amazon gift card, was told unable to redeem, spoke to an agent who said there's an issue and we dont when it will be sorted. If you know there's an issue dont offer that card for a while until it is resolved!

I received a 5 dollars gift from T-Mobile and it’s IMPOSSIBLE to redeem it from these people. They send a code for you to unlock the gift card but it doesn’t unlock and I keep getting an error. I tried the live agent, it doesn’t work either. Also the email they send AUTOMATICALLY deletes itself once you receive the email. I recorded it just in case they try to deny that too. This company might be a scam.

Tango gift cards are difficult to use. If you don’t use the card or the whole amount in your first visit to view the card, it will disappear. Your email to access the card will disappear. Then it is impossible to retrieve it. Help from the website is complicated, leading to frustration which makes you give up.