Aaron H.
Unable to redeem reward
I got a reward through tango from a third party merchant. I was initially sent an email with a link to pick a gift card. They have a lot of merchants and options to choose from. I picked the one I want and the order was "approved" instantly. I get an email with a redemption link and a security code. I open the link and am prompted to enter my security code. It gives error. I try again from a different browser. Same error. I try from my desktop. Same thing. I contact "support" which is just an AI that asks the same question over and over again. I give them a run down of what's going on multiple times. Same answers and same solutions I've already tried. I keep trying the security code and eventually it goes through. I'm showed the "reward credentials" which is supposed to be the card number and pin. It's blank. I contact "support" again and am asked the same things and told the same things I was previously. After messing with the ai, I get a ticket number and told it will be 2 business days to hear back. I shouldn't have to wait 2+ days to get a digital code. Luckily I didn't pay for this gift card or else I'd be doing a charge back. With how many gift card merchants there are out there, take your business elsewhere if you want to get what you paid for.
Response from TangoMar 12, 2026
Hi Aaron, Thank you so much for taking the time to share your experience with us. While we’re glad to hear you enjoyed the variety of reward options, we’re truly sorry for the difficulties you encountered with the security code, accessing your reward credentials, and the challenges with our virtual assistant. This is not the experience we want for our recipients, and we appreciate you bringing these details to our attention. To help us look into your specific case and assist you further, please check for an email from [email protected] so you can securely share your information with our team. We’re here to make this right for you. Regards, Maurice V. Tangocard.com **UPDATE FROM TANGOCARD.COM 03/13/2026** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Tangocard.com