Lawrence F.
Honesty and integrity is out the window for Walks of Italy
First and foremost everyone needs to know that this company, specifically Walks of Italy, is impossible to deal with. You can't talk to anyone and when you write an e-mail they take their sweet old time in getting back to you and then they continue to put you off. They clearly state that they have a liberal cancellation and refund policy as long as you cancel prior to 72 hours in advance. I cancelled almost 4 months in advance, they continually put me off saying that they had plenty of time to process my cancellation request and ultimately they refused to provide a refund. This company should be on everyone's "do not call list". They are not truthful, you cannot trust anything they say, and they do not honor their commitments.
Response from WalksMar 29, 2023
Dear Lawrence, Thank you for reaching out to us. We strive to provide only the best possible experiences to our guests and feel terrible when we are not able to do so, like in your case. I am sure that by now the issue has been solved, but I would like to apologize for the delays you experienced to receive your refund back in 2020. The pandemic really hit us bad and we were flooded with refund requests and no income, so we had to let go most of our staff. That's one of the reasons we took our "sweet time" getting back to you. From a company of over 100 employees we became less than 20 in just 2 weeks. It was not easy. Nor was it simple for us to find all the funds for our clients, as we had incurred costs as well, which in turn had not been refunded. But we did manage in the end, although many of you had to wait a long time, which we are not proud of. Please believe us when we tell you this is not how we usually operate, and wish that if you ever get the chance, you will give us another try, as I can guarantee you will not be disappointed again. All the best, Gaia