WalksReviews of takewalks.com

We booked a tour that specifically included the Vatican Museums, the Sistine Chapel, and St. Peter's Basilica. Our guide was friendly, knowledgeable, and clearly passionate about art history. His explanations throughout the Vatican Museums were excellent, and we appreciated his expertise. However, we were very disappointed that our tour never visited St. Peter's Basilica, despite it being advertised as part of the experience. During the tour, it was never clearly explained that we would not be entering the Basilica. Instead, additional time was spent in the Vatican Museums, and by the time the tour ended, St. Peter's had already closed for a special event. We walked there ourselves afterward only to find that it had closed around 3:30 p.m. Had we been informed earlier that access to St. Peter's would be an issue, the itinerary could have been adjusted, or at the very least, expectations could have been managed more honestly. Our frustration is not with the guide's knowledge or professionalism, but with how this situation was handled. The main reason for my low rating is the company's lack of customer service afterward. I have opened a case, sent emails, and spent more than 30 minutes on hold trying to speak with someone, yet I have received no meaningful response. When a major advertised portion of a tour is missed, customers deserve prompt communication and a resolution. The guide was excellent, but the overall experience fell short because a key part of the tour was not delivered and the company has been extremely difficult to contact regarding the issue.

Very disappointing experience. We booked a Vatican tour for 7 and arrived early, only to be told at the last minute that a wheelchair could not be accommodated. This was handled in a confrontational and public way that left my elderly father embarrassed in front of the group. We were unable to take the tour and did not receive the service we paid for, yet were still charged in full. No alternative or solution was offered. Multiple follow-ups to the company have gone unanswered. For a company operating at this price point, the lack of professionalism and basic consideration was unacceptable.

I asked for a quote for a holiday in the Azores for April leaving from Manchester airport. I got an email reply from one of their staff, Rhiannon, that showed February dates not April and one quote leaving from Heathrow not Manchester as requested. When I queried this I was given some guff about it being computer generated. I expect WW staff to check emails before they are sent. I also asked if I could have a one island holiday rather than the two island holiday shown on their website. Rhiannon said she would check with the local tour company and get back to me. That was on 24 February. I am still waiting. In the meantime I went to the Azores with another company and had a lovely time. I also think it is very instructive that Walks Worldwide do not reply to any negative reviews. Always a sign of poor management and a couldn't care less approach. I would avoid this company

Cancelled a tour for St Marks only 3 weeks out from our trip, with the explanation that the tour was sold out... We had booked it 5 months in advance and are only being told this now? Now that it's only 3 weeks out we won't be able to book with another company, everyone else will be sold out too. I get the impression they oversold, or were very unprepared for it. Not cool.

Had a great tour planned, had something come up and could not make it. I called and emailed about 48 hours before and was denied a refund. They gave me 3 separate stories as to why. I will never recommend or use this company again. Beware.

I arrived at the meeting point for a tour and to see the skip the line last supper. They said they didn’t have tickets for the last supper and can only do the walk. It’s been a dream of mine to see the last supper and this is my last day in Milan. DO NOT BOOK THROUGH THIS COMPANY. Total scam

We booked the full-day tour with Walks on May 30, 2025, and were extremely disappointed. The itinerary included Westminster Abbey, a river cruise, and the Tower of London—but due to poor time management by our guide, we barely got to enjoy any of it. The day started with a delay as the guide, Ildy, waited for a late guest, pushing back our Westminster entry. Once inside, it was chaotic, with our group squeezed into overcrowded tour areas. Individuals with general admission seemed to have a much better experience. Later, during the Changing of the Guard, it was almost impossible for our group of 19 to find viewing space. Things worsened after lunch when some guests returned late. Even though the website clearly states the tour won’t wait for late parties, the guide chose to delay us again. My group returned on time, skipping lunch due to restaurant delays—yet we were still held back. Because of these delays, we missed our scheduled river cruise, arrived at the Tower of London an hour late, and had very limited time to explore. We stayed until closing and still only saw a small portion of what we’d hoped to experience. For the price we paid, this tour was not worth it. Poor time management and disregard for the company’s own policies ruined what should have been a highlight of our trip. Would not recommend.

Save yourself the stress, disappointment, and wasted money. We booked the “Louvre Museum Skip-the-Line Highlights Tour with Mona Lisa” tour with Walks France and showed up exactly on time and at the correct meeting point, yet they left without us. After standing at the designated location, we waited anxiously for 15 minutes, then began frantically searching around the outside of the Louvre, hoping we'd somehow find our guide. Spoiler: we never did. Even worse, we had to purchase our own Louvre tickets on top of the $140 we had already paid this company. Before they come on here to "correct" this review with their rehearsed response claiming we were late: WE WERE NOT, I promise you. We were there when and where we were supposed to be. They are misrepresenting the situation to justify keeping our money. We called three different phone numbers over nine times trying to reach someone anyone from Walks. We got zero support, zero direction, and absolutely no follow-up from our tour guide, which is honestly shocking for a tour that costs this much. If we were truly "missing," wouldn't a professional guide at least try to reach us? Eventually, we found another Walks guide inside the Louvre (not ours), who told us that the company was a mess today, a manager had called out, etc. That may explain their chaos, but it doesn't excuse our experience. It's not our fault their internal operations fell apart. We paid for a tour, showed up on time, and were abandoned. We spent an hour on the phone with customer service trying to get a refund. One of the managers even admitted they'd review the case and get back to us. Well, they did twice- both with a flat-out refusals to refund us. To anyone reading this: There are plenty of excellent tour companies operating at the Louvre. Do not risk your money or time with Walks. Their disorganization, lack of accountability, and refusal to make things right speak volumes. Steer clear. You deserve better.