TakeToursReviews of taketours.com

Not good ...?........................

TAKETOURS.COM?obsulutely try every cost to avoid use their service.actually NO SERVICE AT ALL. Wanted to give 0 star couldn't post,had to choose 1 which is flattering them .after they collected money,they do whatever because on their one-way contract they CAN.but you can't because you will have to pay 100% penalty for change or cancel...Horrible traveling experience, unreasonable and rude conduct.They provided 1 day for 2-days tour for big island Hawaii.made woke up at 4am waiting 5.5 hours in the airport for driver come pick up for 1 hour flight.and gave wrong information.when you ask question,they say always"look up the website""there is nothing we can do".theu don’t responsibly for any of their wrong doings.no customer service ,no problem solving.its a below 0 star.under standard service at all.dont go with them.never again!(unless you want to experience and feel to be abused and ripped off).consider legal action with them.

I would not recommened because they cheating. They don’t tell the true amount fee and always ask me to pay for the mandatory fee. I booked 1 day trip in nyc, they ask me to choose for 2 optional tour the cost is $50. The amount is not importance but the point is cheating.

2 days to Washington DC become nightmare. This company has a really shady business: poor service, chip hotels (dirty towels, inability to lock front doors, poor drainage in toilets and sinks. etc.) and most important hiding fees for every steps of your vacation. Plus broken English with poor knowledge of subject provided by Chinese tour guide. That was made our 2 days vacation absolutely horrible. We felt cheated in every aspect of this vacation.

Think before you buy the cheap package tour from Jupiter Legend or Taketours.com Here’s why? 1.On the 2nd day, our tour guide came to our seat with the calculator and forced us to pay for every optional tour without any detail/ price list and said “you just need to follow the group I don’t know where to put you..the total for 3 adults 1 kid is almost a thousand dollar.” But you know what?...We have kid in the group and we can’t do it all! 2.No inform about No Breakfast; Its better if we have an idea before coming so we will be more well preparing because breakfast is important. 3.No details on all the hotels even on the week of our tour. On the 1st day of the tour, i asked for all the accommodation names, she said “we still have no idea” 4.Our Chinese tour guide got a very strong accent and if you ain’t an English speaker, you will have a hard time to communicate. We asked her to speak slowly but she said ” You don’t understand my English, my English is very clear”.... (nothing better) 5. Too rushed time for everything because tour guide pushed us to pay for all. We need some relaxing time especially because we travel with a 4-year-old kid Ms Peng is our tour guide. We think the company is lucky to have someone like her to make the volume sales. Your company goal is more about making more money, not to make your customers happy. We feel like she works because she has no choices, no customer service at all So you know what..we are not happy, and we won’t recommend your company to any of our friends to come.

I would not recommend to friends.

Hi all This is a very important information that we like to share with all of you. We took a tour to Niagara Falls and return via Washington DC . It was the most unexpectable experience which we had. Really they are cheating. They have hidden charges after the tour fees and it’ll appear only when you booked and taking print. It is all Chinese tour guides and half of the explanation cannot understand. They just making you run and no proper rest at all. Squeezed the time maximum in the bus and hotels are not good. Came to the hotel at 9 pm and return back at 6:30 am. No breakfast and no time to have it or no time to pick anything. All of the attractions each not more than 10 mnts. Only Niagara Falls left us nearly 1 hr and 40 mnts. And hotel is far away like 30 mnts drive. Kids had bad time because of tiredness and I was totally out of mind what to make them for meals. And no facility of much food options.

This tour was operated by a Chinese company/bus. The tour itself was well executed. I had taken up Niagara falls tour from NewYork city and the fact you don't have to drive is a blessing! Though the overall experience is good, they make you pay for a lot of things that are not apparent at the beginning. Things like, Hey we want to show you something. If you are interested to join pay us $30/person guide fee. If you don't want to pay, you just need to sit in the bus while everyone is out there. These things were not worth it because it was more like showing something that doesn't even have a entry ticket. The feeling of sitting in the bus waiting for everyone to finish the trip isn't great either. So you end up paying! They definitely need to up the hygiene of the bathroom in the bus. I understand that its a toilet in the bus and can't expect it to be great but this definitely needed an improvement. MOST IMPORTANT POINT : After taking this tour the amount of Chinese robo calls increased. The fact that I never used to receive chinese calls before this trip and sudden influx of these was a clear indication that they sold my phone number to these telemarketing companies!