TakeToursReviews of taketours.com

We just came back from our 3 day bus tour trip to Martha's vineyard, Rhode island and Connecticut. The trip was guided by the best tour guide we've ever had, Remi Chen. He was amazing, very kind and helpful with everything. Made us feel comfortable and secure with zero complaints. We felt very lucky to have him and we hope to someday have him again. Wishing him luck and whom ever gets him as their tour guide will be very lucky! Xie xie :)

Worst customer service ever !!!!!!

It has been three (3) years since I last went to Martha's Vineyard. My tour guide this time was Remi Chen and the bus driver was Mr. Roosevelt. I had a wonderful time and felt comfortable and safe. Remi was a very good tour guide with a smile on his face all the time. Mr. Roosevelt was a "smooth driver". That's what my niece called him. She did not even noticed when the bus made a turn. He presented himself professionally. Great uniform with a hat both days. It made me feel I was paying top dollar for the tour. Way to go, Mr. Remi Chen and Mr. Roosevelt. You are a good team. I will definitely recommend taketours.com to friends and am looking for another tour to take with the company. Please keep up the good work!

Just giving one bcoz cannot give zero. Worst experience ever. Went for 2 day Niagara tour. Buses are congested with no leg space even for a person with 5 ft height. They’re just good for infants and children. It is compulsory to take their package for all the activities in Niagara and you cannot do it independently according to their contract. So you have to take their commissioned over priced package. Then the tour is badly planned with no enough time (not even 5 min) for the important location to spend. Tour guide is rude and keeps on giving vague reasons. Just hope Kevin Chen never comes as your guide. Worst tour ever. I wouldn’t even recommend to my worst enemy.

My wife and I were on the 4 day tennessee tour. Our tour guides name was ken i have to say he was polite,charismatic,respectful, and very professional. I would recommend this tour to all my friends and family. My recommendation for anyone considering taking this tour is that you specifically request Ken to be your tour guide ypu will not regret it.

Think 10 times before booking with taketours.com . Saying this site and there customer policy sucks is understatement by multiple magnitudes. Within hours of booking they refuse to change or cancel the booking. There on call customer care hangs call and chat representative end chat on there own.

I am writing a letter of complain regarding one of your employee. Her name is Alice (long hair, skinny, has on terrible eyeliner) and she was our tour guide for the 3 days in San Francisco. My first impression of Alice was okay, my family was very excited to see San Francisco, we flew all the way from Alabama to visit the famous city that everyone raves so much about. The second day of the tour, her attitude got a whole lot worst because she rushed everybody, I understand there is a timeframe, but she refuse to give us the time until the day of, which I can get behind. However, she did not acknowledge the fact that there are children and elders who are also riding along, so whenever we do walk, it’s a little difficult for them to keep up the pace. She kept rushing us and saying we cannot be late again because of some bus policy. Which I understand, but she was unpleasant throughout the whole trip. And to make matters worst, she even threatened to leave us in the middle of the road if we don’t comply with her demands. The people are all upset towards her attitude, myself included. I’ve never had such a terrible experience with anyone, ever. You know it’s bad when a majority of the bus are angry at her and her attitude. Highly unprofessional, let me ask you as a consumers, are you happy to pay in full a fee that promise you a good time? But then not get that as promised? Personally I would be upset, compensation or not. Our tour guide Alice, made it even worst on herself on our very last day of the trip, the people was excited to see Yosemite National Park and be with Mother Nature. We started off with a pleasant morning, and on our first stop, we took pictures (15 minutes) to you it might be a little long for pictures but you have to realize that the park has so many amazing site, we comply and did not complained. We went back to the bus on time. As we make our way onto the next stop around 8:25 the bus tire blew out and smokes was blowing, even the smells was in the bus, which was bound to happen. Then we waited in the bus until she gives us an update. We finally decided to get down and make the best of the situation by taking some more pictures with the time we have while waiting for the bus to be fixed. Then about an hour or two later, the people was getting a little antsy and wanted to know what’s gonna happen but we were patient, knowing it was not anyone fault, things happen. The bus driver and Alice decided its best to move the bus to a different part so it won’t be so dangerous. We tried to see how far we can go, turns out not that far. But the people got down and took some more pictures because again, we still have time on our hands. But the more we waited and got no updates the more upset we became because she kept saying we’re waiting on the mechanics to arrive which was true for the records. But my problem here is Alice need to personally come and make sure that every family was okay and tell them that all the mechanics are still working and she’ll soon come back with an update, but instead we had to come and talk to her to get the updates. The people was hungry and tired and some are even angry that they did not get what they were promised. The people decided to make a petition which concludes of the refunds on the last day of the tour, I will insert it below if I know how lol. But the gist of it was to be compensate the money that day. Everyone came to a conclusion and that’s what I wrote on the paper, and agreement that everyone vote on. We had a majority that signed and wanted our “leader” aka Alice to sign, just as a witness to the situation, she read the petition and even promised to sign the paper, as long as we get on the bus. (This was after the bus was fixed, approximately 4 hours later). The people were reluctant to get on because they felt like she was lying, she came out and basically yelled at them saying that we need to get on the bus because they have a specific schedule, which they do. But the problem I have here is that, if she wants the people to get on the bus, why did she not sign the paper, basically saying she’s a witness to it all. We were all witnesses, so why was she reluctant to sign it? We placed no blame on her in the petition, we didn’t even want to mention her name but to make the paper legitimate, a member of the tour must read and sign it, so we don’t all look like liars. She even made the almost exact same paper and asked us to sign it. But let me point something out, why did she refuse to sign our paper but basically demand her paper to be sign with our signatures? What is she hiding? What is this company hiding? (Btw it’s Taketour, that’s where we booked our tickets). This is where she basically said she’ll be more than happy to drop us off at the side of any road we desire, we just need to say it. She kept snapping back at the elders who refuse to get on the bus. I’ll stop right here, and please keep in mind majority of review above only focuses on today (6/5/2019). Her attitude is just garbage, she can’t crack a smile, tell a joke, or even be the easiest thing, nice. She can’t even be nice, do you want to associate with anyone like that? I would refuse profusely. So please have careful consideration for the very next time you’ll book a tour through this company, I’m not saying that all the employees would be as bad as Alice here but just take it into careful consideration. Thank you for reading this very, very long review. You made it to the end, that is all I had to say, thank you for your time and hopefully careful considerations.

We took 9-Days tour from San Francisco to Yellowstone. It is very expensive tour for us. However, We experienced several issues: 1. 1st day our guide talked about an hour in Chinese, but nothing for English speakers. We paid service fee for nothing. On your site it is bilingual tour. 2. We spent 1.5 hour just waiting for a bus in Bakersfield city (it was explained as bus was broken) and one hour more for lunch (so 2,5 hours at the same plaza with nothing) 3. In Los Angeles we didn’t visit Walk of Fame, only passed by. Although it was in tour details on your site. After our question tour guide showed that in itinerary it was mentioned in Chinese. 4. We didn’t visit Delicate Arch. Although it was in tour details on your site. We were not aware about this before Arch Park visiting. We realized this only after we had left the park. For our question Tour guide said it was because of a lot of old people in our bus and it is their policy. We respect old people, but we paid money for settling destinations and probably in such case should be separate tours than.  Last year we already took tour from you to Grand Canyon and were very glad. Last year our guide just notified if people can. Not go for a long, they just stay in the bus. Other will go.  We wrote to the company but didn’t here any informative respond from them before the end of our tour. The last day of our trip was also waste of time.  We were asked to pay $5 per person for 17-miles drive, although it was not mentioned as Mandatory or Optional fee in tour details at all. The guide wanted to drop us off. We were stopped only at The Lodge At Pebble Beach. No Lone Cypress, no Lovers Point Park. During the day guide talked mostly Chinese. All we heard about 17 miles drive in English was “17 miles drive”. Why then we pay the same service fee as Chinese language tourists? In the beginning of the day we were told that we will not change the bus heading to San Francisco (last day guide). Actually we were waiting for another bus for 35 min on the street while rain and storm. After bus came, we were heading not to San Francisco, but to Dublin. Only after that to San Francisco. We arrived at Union Square past 9PM. And previously we were told that we will be in San Francisco at 6-7PM. We were out of cell phone charge (as during the day it did not work in the bus). We even could not call Uber to commute home. We arrived home past 10PM. We contacted company and all we were told that company has right to change the route without notice. What rights do customers have??? None. No money return for inconvenience. We took a lot of vacation days at work to visit all destinations, we wanted to show my mother a lot of places as she came from Europe for first USA visit and we are just wasting time (4 from 9 days) for a big price. And we are very disappointed.