TakeToursReviews of taketours.com

Initially I could see a good Itinerary about the tour.Good thing, you don't have to drive and dont have to search parking spots. That makes life easier on this tour. When you actually join the tour it is damn hectic schedule with not spending much on all the places.You have to start early around 6.30 Am and tour ends around 9Pm-10Pm by the time you reach hotel. Marking as Recommended as Not recommended wont be posted One of the worst thing happened: At Niagra fall, opted for Touch of the Falls (Goat Island + Luna Island+ Cave of the Winds Fastpass) which was optional tour. They charged us 35$ but Goat Island and Luna is free so ideally it would be cost of Fastpass. They didn't provided the fast pass and asked to get it on our own. What did we paid 35$/ head for then? I asked for explanation and it was for guided tour but the guide on tour explained about the place for 10-15 mins only and rest have to do on our own. Felt cheated here Places: All the places covered but you wont be given ample time. The guide will explain something about the spot and wee would head to next one. No time for photographs. If you want, you will have to come back once he is done explaining. That too time given to explore is too less. Its difficult to catch to the pace of Guide. He is literally running and wont bother if you are with him or not. About Hotels: They said they will upgrade our hotel on availability. I saw/Inquired in hotel the availability, it was available but was never upgrade. Hotels provided are average. The rooms we got at Washington was dirty. But we didn't complained as we were too tired to invest time on changing the room again. I feel like they are booking the Cheapest room available in the hotel. About Bus: The bus was Horrible and many folks complained about it to guide but he said he was helpless. Lot of sounds of screeching on breaks applied, leaking emergency window and literally sitting near window got wet. Charging points are broken on most of the seats. felt like the bus should not have been certified for travel even. Food Stops: Mostly it was not dedicated food stops except few points. Lunch and Dinner places are not actually defined and you have to pick/eat whatever available at that place.You would be ask to get something at the place you visiting. They arranged the dedicated Chinese buffet but should have done the same way for Indian. Over all it not a good tour to go if you want to get tired rather than relaxing.

We booked 4-Day US East Coast Deluxe Tour Package, and the overall Experience was anything but Deluxe. Firstly, the price advertised does not include a service fee. (mentioned in small font deep down below). 4 people for 4 days is $160, which makes the trip not economical anymore. Secondly, the Bus was not well maintained, Seemed dusty, found few bugs as well, the toilet was broken and no wifi. On top of it, the Driver was very rude. Yelling on us when we wanted to access luggage at break time. Thirdly, the guide didn't seem to know a lot about the attractions, didn't guide us properly about light show and fireworks at Niagara, didn't help us set up with an optional Rollaway bed in Hotel. He was more interested in collecting the service fee(plus attraction fees) from day one, He might have reminded me more than 10 times before I gave it on the 3rd day. Finally, the worst experience of all, we were transferred to another bus in NYC. We were made to walk thru the Chinatown streets(about a mile) to a public Chinese bus station office to club with other passengers who were not a part of the tour. (could have at least arranged a shuttle.) With small children and old people with all the luggage, just were made to walk, So insensitive I thought! We were kept waiting in the small office with not many chairs to seat and no AC, just fans on a hot afternoon for 2 hours 30 minutes. Not a very good experience overall.

I took the 1 day Trip from Montreal to Montmorency Waterfall and Quebec City. Before booking I read the reviews on the internet. So I was aware of the risk, but I was willing to take it since they were so much cheaper than any other agency and even regular bus Lines. And I‘m glad I did. Yes, the guide spoke English poorly and offered next to no information. But that wasn‘t what I was looking for - I just wanted to get to these places and then explore them myself. To my surprise, there was no pressure whatsoever to take any of the extra activities to be paid for in Addition to the tour price beyond what is marked as „mandatory“ in the Tour description. So no extra costs I had Not been aware of. The only catch is that two of These extra activities take Place in the middle of nowhere so there‘s nothing to do in the meantime. Finally, I find it odd that the bus for such a tour would not have safety belts. However - fair value for money.

Bad experience with big scam. Take tours are really a big scam. They just want money from the travellers. When I was booking a tour I was confirmed by them that breakfast is included and when I reached at hotels they just told me you have to pay for breakfast. This is very rude to me. And to confirm I talked again with take tours they talked very rudely and don’t give any concessions.

Do not - I repeat, DO NOT BOOK WITH TAKE TOURS. THIS IS A SCAM!!!!!!!!!!!!!!!! To make the long story short - I was traveling with my mother / took 10days tour. There was not s room for us in Las Vegas so we spend the evening at the lobby of a three star hotel with no breakfast / nobody said “I’m sorry”. The tourist guides Harry and the another extremely rude girl / both Chinese / spoke English so bad that nobody understood them. They were asking extra money from us all the time. Very interesting thing was that all Chinese people ladies additional $90 for a Grand Canynon, except for my mother and I / Caucasian / we were asked to pay for the same $100 each. Laters we were asked to pay fee $10 each and then $10 tip for the Chinese girl-tour guide. Since I have a big mouth and I’m not afraid of asking “WHY” the Chinese tour guides throw me and my mother out of the tour and said that I’m no longer welcomed because now other Chinese don’t want to pay extra expenses. I was told to get my $1015 per person which makes $2030 refund. Guess what - NEVER DID. This agency took from me $2030 and never returned the money back, I was thrown out of the tour after 1 and a half days. I keep on trying to call the operators but every time when I call I talk to another agent who has no clue what’s going on. I also send emails all the time. No reply. SCAM

This review is for the one-day Lower Antelope Canyon and Horseshoe Bend tour in Arizona. It was a horrible experience as I did not even get to go on the tour due to the company and tour guide majorly screwing things up. Tour Date: Apr. 30, 2019, original bus pick-up time @ 5:40 am, Bally’s Hotel (Las Vegas) Firstly, the tour bus arrived very late (6:25 am instead of 5:40 am). I was not notified by email about the delay. It was not until another girl who was also part of the tour that notified me—when she checked the site—that we found out about it. Neither she, her friend who was with her, nor I received an email. It was too late by then. The two girls who were part of the tour and I waited from 5:35 - 7 am at the front North entrance of Bally’s (where all the tour buses pick up everyone). I had called the tour guide Frank (from the subsidiary U Tour company that Take Tours partnered up with) before 6:25 am to see where he was at. He said he will be there by 6:25 am. I did not see Frank at the main entrance before, at, or after 6:25 am. He apparently came to the front entrance of Bally’s at 6:25 am, but I didn’t see him anywhere. He said he called out my name several times but I didn’t hear anyone. I was at the entrance the entire time. He didn’t bother apologizing on the phone when I called him later about where he was. This kind of situation has never happened to me before. Frank told me that he called my number that I gave to the company. A day before the tour, I had called the 24 hour line to update my number as the one I gave them initially was my local number. Apparently, Take Tours never updated it. But Frank could have called the updated Vegas number I had called him earlier on. While waiting for Frank, I called the customer service line (the local line as well as the 24/7 line) but no one picked up the phone. After I found out that the tour bus left without me, I called Take Tours and U Tours about the issue. I had wasted significant time waiting for the bus (1 hour and 20 mins) and called Take Tours and U Tours back and forth for hours to try to resolve the issue. No one picks up the phone immediately when you call the 2 companies. You have to either call them back or wait on the phone for at last 13 minutes for Take Tours to answer. What kind of customer service is that?!! Hire more staff, for goodness sake! After much back and forth arguing, I still could not get a refund back. They said I had to pay in full if I want to re-schedule the tour. I was furious. Finally, Take Tours told me that I can try to email the complaint department for a potential refund. I have emailed the complaint department for a full refund of $55.30 US from Take Tours. But I still have not heard back from them and it has been over 2 weeks. Save your money, time, and energy and go with a more professional tour company! Avoid Take Tours and their subsidiary company U Tours!! Wished I had read the reviews on here first. I thought I could trust the good reviews on the Take Tours website.

I purchased the Boston 1 day tour because they seemed to be the only available tour mid May. I understood that there were extra fees so I was well prepared. The tour started later than advertised and ended at 3 which was way earlier than expected. I was dropped off at MIT I believe to kill time because it was not part of the stop. The lobster meal was removed and the stop at the aquarium was also removed. The tour guide had this awful mannerism when he was upset. He would smack his lips. I didn't care to hear it. The tour guide thought I was content with my tour experience that I got an email as6me yo review the tour. There wasn't much that was great about the tour and the company hasn't bothered to post the review. I thought I was odd that this company hadn't had a review of any kind posted for a couple more years. Now I know why. They seem like be extremely selective with the ones they post. I wouldn't use this company ever again. The mention of the company using mini buses with restrooms. It's a laugh now. They picked me up in a minivan!

This is a expensive third company and a lair. They tried to make money in a very ridiculous and ugly way. I would like to give 0 star if there is the option. I booked the upper antelope tour, and they provided the wrong address. It took us 30 min to finally find the place, they refused us to go for the tour because we did not arrive 1 hour prior to the tour time (only because we took time to find the place!). They also refused to reschedule to a later time by saying there is no ticket. They refused to refund us with a very bad attitude. We tried to call the number they left on the website, and no one ever picked up. So we repurchased the ticket, which proved they are lying about the ticket situation. The ticket at the upper antelope is 18 dollars cheaper than them per person and they did have the one hour time requirement. Ok, fine, we take that. While we finally about to go for the tour, the worse thing happened. They realized we purchased the ticket and might dispute for theirs, they ask the employee at the upper antelope to deny our entry. And we bought the ticket!!!! I can't believe how ridiculous it is!!! They don't let us go to the tour, and they manipulate the other company so we can't go to the tour at all.