TakeToursReviews of taketours.com

I'm very disappointed with the 1 Day Boston City Sightseeing tour booked with Take tours. I have received the departure time information in advance, than, one day before I have received another email confirming that the departure will occur: Departure: 8:45am 81 Harrison Ave, Boston, MA 02111 (Boston-81 Harrison) (In Front of Hong Kong Eatery). This spot is just a open parking place. I, my wife and my mother in law that is 86-year-old arrived at 8:00am and have stayed in this open place in a chilly morning until 08:45. There aren't chairs or sit benches. No bus has arrived at 08:45am, so I decided to call Take Tours in order to know what was going on regarding this delay. They have contacted the local operator and after 15 minutes waiting online, Take tours has informed that the new departure time will be at 09:30am. I have asked why nobody has sent me an email informing this change and delay, and the lady at the phone, just sad, that if I want I can cancel the tour, or open a claim. In my opinion, a total unprofessional behavior. After staying for over 1.5 hour the driver of a van, without any identification, has arrived and the driver asked us if we are taking part of the Boston city sightseeing 1-day tour. We have embarked, and the driver has tried to begin with the explanations using a portable microphone and speaker system that doesn't has worked well all time. He explained that in reality the one-day tour would last only half a day. When we have arrived at Harvard the driver guide sad that for a inside explained tour each person must pay additional $ 20 for him. At 1PM he leaves us at Quincy Market for lunch at our expenses and after the lunch they take us to the port to take a trip on a boat tour also not included and after this 1,5-hour boat tour the city sightseeing was finished. Resuming, the duration of the tour was less of 4 hours, and I must pay additional charges for the tour inside Harvard. At Take tours website page the information that the Harvard University In-Depth Tour cost $ 12 per adulta, but the driver guide has charged me in $ 20,00 pp. I have asked and the driver sad taht this proce is wrong. For 3 person I have paid $ 24,00 more than expected and I want to know when this $ 24,00 will be refund at my credit card. The Hop bus travels through the same places, has better explanations, the stops are on safe places and you can choice what you will see in more details with a much cheaper price. I do not recommend this tour because incorrect departure information, and that the meeting point is in a open and unsafe area. After staying for over 1,5 hours in the cold weather my mother in law got a flu, a nice remember until today of this bad tour experience. I wrote to Take tours and after 2 months, nobody was able to give me a solution, ore refunding the extra $ 24,00 that I have paid, just writing to me: Thank you for your email. We are still waiting for the reply from tour company. We will get back to you as soon as possible. Thanks for your understanding. Should you have any further questions,please feel free to contact us via email. Best Regards, Vince W Customer Support Team The problem with the operator isn't mine problem, that's for Take tours has received a commission over sales, to solve these problems directly with his operators, and not reviewing the cost of incompetence and dishonesty of the tourist guide to the customer.

This tour is your worst nightmare! I was on a 7 day trip from Chicago to New Orleans and back. - be ready to pay CASH to driver for all attractions your want to visit. Our guide never told us what those attractions are about. If you want to buy your own tickets online or at the place, expect to be yelled as that against their policy. In addition you have to tip driver every day, who never told us about places we visit. - optional but NOT optional. On web it says that certain exhibits are optional to pay. In my group only 3 people went to Gracelend tour, and the rest of group (90%) was just sitting near entrance for 3 hours! - be ready to STARVE! Our driver stopped every day only at McDonald's and everything like that. We had vegetarians in a group, imagine find something without meat in a fast food place! The rest group ate burgers every single day during 7 days trip! - pay for NOTHING. We paid 20$ for night tour and our driver just dropped us off at downtown! No tour at all, as he said if I refuse to pay he won't take me back to the hotel, which is 2 hour away from the city!

Very bad experience. Cheating at the name of tourist. Worst behavior of all the people working in take tours. I took one day trip to lower antelope from Las Vegas. We ended our trip midway and these cheaters didnt even refund the half amount we paid. I strongly recommend not to take this, I regret taking my parents for 3 hours of what we were in this trip. The driver of the trip was the worst. His name is John n he is the worst!

I booked two tickets for dance cruise in Miami in Bayside and they didn't confirm my booking until I called them. Once I got the confirmation and went to the venue I saw that the prices charged by them were exorbitant. For a $10 ride I was charged $19 with no extra inclusions. Who charges almost double even if I consider it to be a convenience fee? Taketours never again!

Complaint I write to you exposing the appaling service and worse mistreatment he verbal, physical and psychological aggressions received by your staff, specifically by the Driver on bus N ° 2199 on 12/17/2018, LA to SF. (Tour Guide Rebecca) 1) First, the meeting time was 7:00 am and they picked us up at almost 7.40 and asking about the passengers who were traveling to Las Vegas, they never asked for those who were traveling to San Francisco, so they almost left us. 2) When we arrived to the starting point, we got our first mistreatment from Ms. Rebbeca because we didn't understand her instructions caused by the very bad pronunciation of the English and very fast speed. We asked twice to please repeat or speak slowly, so she began to scream to my wife Larilem Rodriguez in a very bad attitude , she told her please don't scream us, so she decided to ignore her and starts talking to me alone and separate , very angry and fast .I didn't understand neither. She left us and went inside the Hotel. 3) Later, during the trip when my wife asked the driver if she can charge her phone, he overeacted and very rudely interrupted her, yield her,screamed that he should return to his seat, which she did quietly. When we arrived to the next stop, when my wife was leaving the bus, without any reason, he got up from his seat like a madman starts shouting at my wife, scream and he moved his hands roughly close to his face and pushes her almost making her fall from the bus, when getting off the bus I demand respect and he kept yelling at us and opened the compartment so can take out our suitcases. To avoid a third agression, my wife was very affraid of him, we moved away from him. 4) In view of his agressive behavior we asked the Guide to call the Police, which she did not. On the contrary, under the blackmail and threat of leaving us in the place, they forced us to beg for his forgiveness, having her been assaulted. While this was happening, the trip stopped for more than 45 minutes. My wife was crying and very scared of him, we were waiting for the police but never went. My wife didn' t enjoy the trip and was the hole tour and still is very affected because he pushed her and almost felt down, and because his very truculent , agressive belligerant act against her. 5) As you know, in the USA there are laws against the mistreatment and discrimination of women, and against discrimination for race (Almost all passengers were Asians, except us and another family ), through which the driver and this company could be sued legally. The rest of passengers were witness and saw and heard all this , but this other «no Asian adult family» is our best proof because they were seated in the very front and witnessed everything in and outside the bus. We reserve the right to reveal now our witness identity. Rafael Rojas

Horrible terrible racist company, complete rip off, horrible customer care., Doesn't deserve even 1* The tour driver JACK Las Vegas to Antelope (13th Dec 2018)was completely racist and womanizer in the coach, Company promised for a luxury bus for the tour, but a mini van arrived for the trip. The driver JACK was speaking to only Chinese girls in there language, Horrible seating in the mini van. We requested for veggie meal but these guys serves ham During booking even tough collected entry fees and mentioned $9 mandatory, driver JACK demanded for $ 14 Abused Indians Driver JACK forced us to leave the tour in middle

Do not take this coach service to the Grand Canyon! They are terrible. 1: This is not a luxury Coach Bus. This is a passenger bus like those used for airport shuttles.No wi-fi, no lavatory, no individual temp controls and no Shock absorbers. My family paid 90$ per person to sit in a back row with NO Windows to sightsee and NO RECLINE! And we felt every bump,so no rest! This BUS is subcontracted by Beyond Express Inc. There is no tour guiding /history etc.. Our "Guide" spoke little English and no personality.Then he proceeded to collect an extra 10$ per person for the park! We spent only 1 hour at the canyon. Stopped at the same tacky roadside convenience store both directions.Long waits for a toilet with 5 stalls for our entire bus! This company caters to the Chinese Customer, whom I believe have no idea how unprofessional they've been treated. The guide "Jack" was very dismissive and ignored my request for a different seat. HE called my complaints "bull...." and said he told us about our seats not reclining.When in fact we informed him upon boarding. He blew us off! Then asked to speak with my husband and ignore my concerns. Rude And sexist!The BBB should get involved. Just an extremely uncomfortable 8 hour drive.

We booked a trip the first of March for Oct 1. At 9:00 pm the night before they called and canceled We flew to Boston two days early to take this trip and had extra hotel and meals. They e-mailed a couple days before telling where and what time to meet them. They called the night before telling us the trip had been canceled then hung up on me! We found out latter they didn't have enough to fill a bus, so they went in a van, I guess they didn't have room for us! Don't even think of booking with them! This web site wants more information on there customer service. THERE WAS NO CUSTOMER SERVICE, THEY JUST KEEP MY MONEY FOR 6 MONTHS THEN CANCELED 12 HOURS BEFORE WE WERE TO LEAVE!