TakeToursReviews of taketours.com

worst tour ever We did the two days tour to the Niagara Falls from New York City. Our tourguide was totally unpolite. The tour is very cheap but then when you're in the bus they want you to book all other optinal packages, so it will be much more money then it's written on the website. There you can just see that they have some optinal activities to book and also the prices of them but if you don't book for example the tour for 75$ (cave of the wind, fort,...) than you can't use this time for exploring the falls by yourself. They told us if we don't book it we have to stay in a restarea 40min away from the falls for 3 hours. So if you wnat to see the falls you have to book the packages. Also it's a very stressful trip. The breaks with with the bus were always very short so you have to run to the toilet if you don't want to miss the bus. We were not allowed to use the toilet in the bus. Also the lunchbreak was very short so we had to eat our food in the bus. The only time we had to explore the falls by our own was 1,5 hour after the Maid of the Mist tour and in this time was the dinner time included so we just bought something to eat on our way. All in all I would never recommend this tour to anybody! But of course the Niagara Falls are amazing to see!

We did the 2 day Niagara tour from NYC a couple of weeks back and had the worst experience with this company. We chose the two day cave of the winds tour and this one in particular has a lot of activities cramped into 2 days due to which you are not given enough time to eat/sleep or even spend quality time at each destination. As we were heavily delayed on day 1, the tour guide had to rush through day 2 because of which we had to leave the hotel at 6:30am by which time the hotel did not start serving breakfast and there were no places open near the attractions where we could get something to eat. So we had to literally STARVE FOR 4 HOURS before any of the cafes opened. I was traveling with my parents and this was extremely inconvenient for them as well as other elderly people. They offer the cave of the winds tour by combining it with other activities that are basically free and charge you $75 for it. The cave of the winds tour essentially costs only $20 per person so their packages are JUST A BIG RIP OFF. The worst part is they don't let you do the activities on your own so you either pay the exorbitant amount or not do it at all. Not to mention the seats in their bus is terrible with absolutely no leg room even for someone who's 5' 5"!!! Oh and our driver had no courtesy whatsoever - he wouldn't help us even open the luggage door (forget helping us with loading the luggage) instead he would always just stand in a corner smoking his cigarettes!!! Ugh Overall I would say if you have even the slightest chance to rent a car and drive you would be far better off doing that rather than going with this company!!! ABSOLUTELY TERRIBLE!

Oh, if you want to get an unnecessary, annoying feeling from traveling, then go ahead choosing this company, they will give you a chance to experience the worst travel agency ever! Take Tours is an online platform helping some brick and mortar travel agency to sell tours. Therefore, anything that happened when you are on tour with a different company, Take Tours can't do anything to help. All they say is wait and after that, sorry. Lol, I just wish I did some research in reading reviews before choosing tours from this website. Beware!

Worst Tour and Tour Guide I ever experienced. The tour guide was horrible and she uses fake name every tour to avoid bad reviews. (During our trip her name was Rebecca and on the previous trip she used her name as Alice). My issues Fake Rebecca tried to sell more tours to me and I refused to buy those and caught on her lies. She made my tour a horrible experience. 1. She always assigned me back seat of the bus. 2. Give me a room with the toilet don’t flush properly and room at the construction zone and banging noise all night long. 3. No customer service and bloody attitude. Tour Code: 489-2364

My family took the 3-Day Los Angeles, Las Veges, and Grand Canyon Tour So, for starters....like many have said, THIS IS A CHINESE TOUR!! Not only is this a Chinese tour, most of the tourists attending are Non-English speakers. The Tour Guide is also Chinese and speaks very broken English. Me personally, I didnt have a huge issue with this. My issue is that there is nowhere on their website that indicates this is a tour for Non-English speaking Chinese tourists. So if you can imagine...my family and I were a taken aback when we finally realized this. While I love to travel and mingle with tourist of all cultures and nationalities, I will admit that it is a little intimidating to be only 1 out of 3 Americans on a tour bus with 50 other Chinese people who speak little to no English. This situation was not preferable or ideal. Also the bus that picked us up from our pickup spot was only there to take us to ANOTHER pick up spot. At our initial location, we were given a piece of paper telling us which bus to get on once we arrived at the second location. Imagine our frustrations after having to wait for our bus, just for that bus to drop us off at yet another crowded location filled with more Chinese tourists running around in a bunch of confusion. As we proceeded to our second bus, the tour guide was not there. We waited for him for about 20 min before he came to the bus. Apparently, he was inside the hotel making sure everyone was accounted for. Ohh...kaay....but why not be at your designated bus accounting for ppl as they step onto the bus?,instead of forcing ppl to have to come find you, which could possibly lead to ppl being left behind. If your co-worker tells me to look for your bus at the second pick-up location and you are not out in front of the bus checking names, how am I supposed to know to come look for you inside a hotel...while you dont have a nametag on? Mind you there were 6 other buses out in this parking lot with other tour guides and tourists running around looking for their respective buses and tour groups. They need to organize this better. I should not need to take 2 different buses, with 2 different tour guides just for the tour to begin. Tourists should all meet at one meeting spot with their correct bus already waiting on them...that way when the tourists arepicked up, tourists are already on their correct bus and the tour can begin. This part was so un-organized that many ppl were confused; running around in panic because they didnt know where to go. I watched an Asian tour guide yell at an Indian tourist because the Indian didnt know where to go. He had a piece of paper in his hand but like us, he couldnt find his tour guide and panicked. As a tour guide, you cant get mad at an innocent tourist that is simply trying to ask questions. Not to mention, the tour guides were NOT. IN. FRONT. OF .THEIR. BUSES!! TOURIST SHOULD NOT HAVE TO TRACK DOWN THEIR TOUR GUIDES!! This is not "Tour Guide Scavenger Hunt" Another aspect of the tour ppl need to be aware of is the fact that during the bus rides, they dont stop enough for rest stops, food stops, or bathroom breaks. On the 1st day, we didnt eat lunch until 2 or 3. Mind you, we had been on the bus since 8am..why not stop for a mid-morning breakfast or actually stop to have lunch at 11 or 12?? I also feel like they tricked us when it finally was time for lunch. We stopped and ate lunch at a Chinese buffet. Ok cool, but then we get into the buffet and realize the options are severely limited. This was not a full service buffet. The buffet only had like 7 items. For 15 dollars, I feel we should've had a broader spread of food. I also find it peculiar that this Chinese buffet was not located near ANY OTHER FOOD VENUE. It's as if, this was done purposely to force you to eat there. They probably get a commission or maybe they have Chinese friends who own the place. We finish eating and get on the bus...only to realize we were only 15 min from hotel. Let me put something into perspective for you all. Once we arrived at the hotel, we were free to be on our own for the remainder of the night, unless we signed up for an optional night show or night tour. So if we were able to be on our own for the rest of the night, why have us pay for a meal when we were 15 min from the Las Vegas Strip? When we got to the hotel, we could of easily found our own food for the evening...WE WERE RIGHT ON THE VEGAS STRIP. Plenty of food options. I can see if we ate at the buffet and we still had a couple of hours until we reached Vegas...but this was not the case. It was just weird how the tour guide said NOTHING about the buffet only being 15 min from hotel. He didn't mention this until AFTER we paid and ate at the skimpy buffet. So we felt cheated and forced to eat at their best friends' buffet. They made it feel as if we had no choice. I read plenty of reviews that stated that the tour guide forced ppl to pay for ALL of the OPTIONAL excursions. This didnt happen to us but I dont doubt it because they lie about the cost of excursions. For example...the Grand Canyon entrance fee is only 35 bucks per vehicle...soooo why were we charged 105 bucks PER PERSON?! Also, I noticed that they overcharged for shows. They were charging 125 for Cirque de Soliel..when tickets were only 60 bucks. ok, granted a front row seat may have been 125 BUT you are not gonna convince me that you got front row seats for a group of 50 ppl. Doubt it. So when ppl say they were forced to pay for OPTIONAL shows...I believe it, this company has some shady ways. On the last day, we ate "brunch" at the same buffet we stopped at on the 1st day. Again, this convinced me that these ppl receive a commission and these people are friends and family of each other. Also, it was NOT brunch....it was all Chinese LUNCH/DINNER food being served at 10am...oh! and they only gave us 40 min to eat. Again, this buffet is not near any other food places. So you either eat there, or STARVE for the next 5-6 hours. See the theme here? They dropped us off at an outlet but only gave us 2 hrs to explore an outlet with about 30 stores...and eat. They wanted us to shop and eat in only 2 hrs! As other reviewers have mentioned, this day was extremely rushed. After our short time at the Outlet mall, it is time to return back to L.A. Since they had tourist who came from different pickup points, we returned to L.A on a different bus than the bus that we had been with for the last 3 days. We get on our bus to L.A, to realize that the company miscounted the amount of ppl returning to L.A. ALL THE SEATS WERE FULL. We had to wait 15 min in the hot Nevada sun (115 Degrees) while the tour guides scrambled to figure out how they booked 55 people on a bus with only 50 seats. Eventually, the company figured it out and we were on our way to L.A. Overall though, the trip was fine. My family had fun in Vegas and We had a blast at the Grand Canyon. Our experience was not as bad as the other reviews on this forum...hence, this review gets a 3-star rating. But it was only by the grace of God that we had a decent experience. We got lucky! Lesson Learned: Do NOT trust website reviews if they are all 5 star reviews. Google the company and find reviews elsewhere.

I paid $105 equivalent to R1500 in my currency, South African Rands for a 1 day Grabd Canyon bus tour. I showed up on time at the location mentioned on my reservation ticket, in front of Starbucks at the Circus Circus Las Vegas and I still got left behind. I sent many messages, chatted online but still got no help. I have not been refunded my money, a lot of money to throw away, but never again. All they said is I should have phoned, this is easier than done if your in a foreign land and your roaming sim doesn’t connect to local cellphone network. I feel cheated, so sad to have lost that much money

Hello, My trip is the one going from Toronto to Montreal & Quebec City for 3 days... for some reason I cannot find it to write a review... but I think my case applies to this company’s “cancellation policy” in general... 1 week from departure time I had an accident and broke my kneecap... I contacted the company by email to refund or re-schedule but they refused both! I said I can send them my medical documents, to no avail... They only recommended that I sell it to other people and they will change the names on the booking! I have about 24 hours to do that! And I have not been successful... the trip is this Sat morning and my hard earned money US$255 is going down the drain😞

Bus tour from Philadelphia to Niagara Falls NY Let’s start at the beginning: I sent an email with questions prior to our tour and did not get a response so I called; the young lady who answered the phones English was so poor that I could not get my concerns addressed! I should have taken this as a prelude of things to come…. Our tour guides English was poor as well! We don’t speak Chinese, so we had a hard time understanding his directions. We missed about 75% of educational/informational parts of the “tour” simply because we could not understand him, this left us stressed and confused. The bus driver was unprofessional: He did not greet us or offer to help us with our baggage while he stood outside the bus smoking a cigarette when we arrived. He was dressed sloppily, he did not look professional. We were not allowed to use the bathroom on the bus. We were told to let our tour guide know if we needed to use the bathroom and they would go to a rest stop. Maybe the bathroom was broken?? We stopped for meals at Chinese restaurants in rundown strip malls with very few options other than Chinese food for lunch AND dinner. Never again!