Tajima DirectReviews of tajima-direct.com

Purchased replacement lenses from Tajima for a pair of Maui Jim stingray sunglasses. The right lens fitperfectly The left lens was obviously mismade or the wrong lens. I asked Jacob the Ceo to send me a new lens . He refused and said I have to send my sunglasses and lenses to him. He refused to send me a new lens. Ultimately I reshaped the lense properly with a dremel tool and was able to insert in the sunglasses. I would never buy from them again and I would encourage all to waryof this conpany.

I am delighted that I found Tajima Direct. I needed to replace lenses in a relatively expensive pair of Salt+Aether Scout sunglasses and was pleasantly surprised to see them here for $99 including installation with almost immediate service available (some lenses you can replace yourself, others you must send the frames in for replacement). I needed them replaced quickly for a beach trip and had them back in my hands in less than a week, including the shipping time. The customer service rep, Steve, was extremely helpful throughout and took a personal interest in getting my order processed correctly. The sunglasses came back perfectly repaired and very nicely packaged with a bonus soft protector cloth bag. I've had things like this done at an optical shop at a much higher cost and longer turnaround. I couldn't be happier with the service here. Highly recommend!

I ordered lenses to install myself however they didn't fit. Thats the only reason I didn't give 5 stars. I emailed the founder Jacob and he immediately apologized and asked me to send them back with the frames for a precise cut and install. Just got them back and they are on point! he was responsive and fast. I wish they had the "Persol" writing on the lenses but that's okay.. these are great quality and super clear. I would use them again for sure!

I want to start by saying that I've been in customer service for over 30 years. After doing a google search on replacement sunglass lenses I went to Tajima-Direct website and saw my replacement lenses listed at $95. Immediately after pulling up that info a customer service Rep named "Steve" came on and began a text message asking if I had a question or needed help. This was my first time on this companies web site. I had only been on the site less than a few minutes and knew little more than the price of my replacement lenses. I could also see in the picture of the lenses that Tajima was embossed on one of them instead of Rayban. The price was more than double of other sites selling my replacement lenses and I had never heard of Tajima. To me this immediately begged the question that I thought to ask. That question being, "Why would I pay $95 for lenses that weren't genuine Rayban especially when they have another companies logo embossed on them." Call me crazy but that doesn't seem rude or unusual. It also gives the rep a chance to do his job and sell his companies product. He responded "Our lenses are far superior to Raybans. If you preference is to have the original logo over a higher quality lens shop somewhere else and buy fake lenses". He didn't say why their lenses were better, instead he became rude and defensive. I replied by texting "No fakes for me. I suggest the next time that question is asked you should respond by telling the person asking the question why your companies lenses are far superior instead of suggesting they shop somewhere else and buy fake lenses." He replied by texting " There is extensive info on our web site about why our lenses are better and next time you ask a question be nice." I responded that I had been nice and simply asked a question. I then added that he was rude. Immediately after my last reply stating that he had been rude he exited the message text screen before I could get a screen shot of it. Based on this upsetting text interaction I will never buy from or recommend this company to anyone. Steve demonstrated very poor customer service and company representation. When a customer asks a question a representative should never respond in a defensive manner and suggest that they should instead purchase fake lenses somewhere else! That is an unbelievably poor representation of a company touting a supposedly superior product. It was also appallingly crass and out of line to talk down to a perspective customer by suggesting that my question was unkind! Very poorly trained and obviously unsupervised interactions on this companies site. Based on this negative interaction, I would hope that this company reaches out to me in an effort to make things right...... As of now, this experience raised very large red flags about the company and it's products!!! Unless this gets resolved I suggest that people STAY AWAY from Tajima Direct! I will update my review if Tajima Direct does reach out with a suitable resolution to this upsetting experience. The reply below is very bad. Your apology is insincere. You apologize and then go on to defend your rep and everything he said. Saying that you are sorry if it came off as being rude or unkind. You support your rep telling a perspective customer that he was not "nice" when he asked a simple question. You never once address the fact that he texted that rude statement. A lack of addressing this is tacit approval of that rude statement. Also, he wasn't merely suggesting that if I shopped somewhere else that I would take a chance of buying fake lenses. He made a rude and defensive statement due to a lack of leadership and proper customer service training, much akin to the reply you sent. Again, horrible follow up with a reply basically defending this individuals poor and rude service. Inferring that my impression was ill founded and mistaken. It was neither and I resent the insincere "politely worded" apology which rings with sarcasm. With this poor reply your company has just sunk a level lower. If I were in charge I'd sent you both to several training seminars on customer service.

great product and customer service

I bought a pair of designer half rim sunglass frames that no one I took them to would fit with Rx lenses. I did not want to be switching back and forth between frames and a Google search later I found Tajima Direct. Steve talked me through the process, Jacob kept me informed. I now have my frames- expertly fitted by their technicians with Progressives and Transitions. The modern brown tint is not overpoweringly dark. It took a while but it was worth the wait. I am going to look for more gorgeous frames to send. The cost was much less than similar services at so called high end eye glass vendors.

Great customer service! helped pick the shade and lens. I would highly recommend their product and their commitment to stand behind the product.

As a long time Kaenon customer, I have found it difficult to find a Dr. who will put Kaenon RX lenses in over the past couple years. I heard about Tajima from a friend and reached out to them. Both Steve and Jacob went out of there way in assisting me with my new lenses. I filled out my RX on the Tajima website, they shipped me a box, I mailed it out and a week later I had my new RX sunglasses deliver. I really like my new grey black mirror lenses. I spent all last weekend on the water and I love the performance of the lenses. Great Product. Thanks Guys, Chris Parker