Eric Marty C.
Customer Service / Love My Sunglasses
The customer service is great with Tajima Direct. Jacob is awesome to work with! I received my new sunglasses and I’m so happy with them. Thank you

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.
Tajima Direct (tajima-direct.com) has 255 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Eric Marty C.
The customer service is great with Tajima Direct. Jacob is awesome to work with! I received my new sunglasses and I’m so happy with them. Thank you
Cara
Great experience. My lenses were pretty scratched up in my designer frames. I havent worn them due to seeing the scratches when wearing. Tajima did a great job and I actually like my new lenses better than the original.
Dana E.
Best customer experience I've ever had in my life! There is a reason why there are loyal and dedicated Tajima customers and I'm now one of them, thank you again for the great custom lenses.
David
Tajima-Direct made prescription lenses for my Costa Blackfin Pro sunglasses. Great at first, but the mirror coating started to crack and wear off at about 15 months of daily use. I always wash and dry them with soft cloth, which I have done with many other sunglasses that have lasted me years. i sent them in for a warranty evaluation and the owner, Jacob, said the wear was NORMAL. not acceptable for the price of the lenses. I now buy directly from the brand, which are made by Barberini, Italy. Twice the quality in optics.
Response from Tajima DirectApr 14, 2025
Hi David, Thanks for your feedback, and we're genuinely sorry to hear you're unhappy with your experience. We did thoroughly inspect your lenses upon return and found that the main issue was not a defect in the lenses or coating, but rather extensive wear from daily use — particularly where the temple tips repeatedly contacted and rubbed against the inside of the lenses when folded. This caused significant scratching and wear over time. Because the lenses were well outside of our 1-year warranty period, and the damage was clearly consistent with regular use — not a product failure — they did not qualify for warranty replacement. That said, we still offered to remake the lenses for you at a discount as a goodwill gesture. We take pride in our craftsmanship and the quality of our lenses, and we always aim to be fair, transparent, and supportive. While we regret that this didn’t meet your expectations, we remain available if you’d like to revisit the offer or discuss further. Best regards, Jacob President, Tajima Direct
customer
First I tried the manufacture, they only offered a discount coupon. When I found out about this company was thrilled to give them a try. The shipping was easy the price was fair, the communication was unbelievable and the glasses are perfect, I no longer need to worry about dropping my glasses!
System A.
My experience with Tajima is one hundred percent the opposite of the horror show I experienced repeatedly and with an unsuccessful end with the Lensabl folks! They did a great job fillinf my prescription for progressive lenses.
John E.
I am totally thrilled with the customer service at Tajima. Jacob was accommodating. He is a man of his word. The lenses I purchased are of very good quality. I had 5 pairs done and I have nothing to complain about. The process was flawless. If your thinking about getting new lenses in you sunglasses, think no more, just do it, you won’t regret it. Thank you, Thank you.
Ed
Communication, product, fit and finish and how they operate should be a model for all companies. Jacob kept me informed through the process and was even willing to hold my frames until I could send a segment height measurement for them. Just got my costas back and the segment height they esitmated is spot on. So good, I sent them another pair for lenses.