TAI JewelryReviews of taijewelry.com

Response from TAI JewelryDec 17, 2019

Hey Taylor, We're so sorry to hear about this. It sounds like you may have received a defective product and we would be happy to replace or refund it for you immediately. Please send us an email at [email protected] and we'll be happy to take care of this for you asap. Thank you so much for letting us know!

Response from TAI JewelryDec 16, 2019

Hey Luz, I'm very sorry that you feel dissatisfied with our customer service. We have responded to multiple emails so if you have not received them please let us know as we want to ensure this is resolved as soon as possible. We have arranged a replacement ring for you and it will be sent as soon as we receive your return as per our emails. Again, we are very sorry that you have had to deal with this issue and we're hoping that you will be satisfied with your replacement. Feel free to email us at [email protected] if there is anything else that we can do to improve your experience. Edit: Unfortunately instead of returning the ring so that we could make sure you get your replacement, you sent a dress to us by mistake. We are shipping it back to you, and we have been extremely communicative throughout the process, doing everything we can to ensure your experience with us is positive.