Chloemom
The earrings broke on first wear
The earrings broke on first wear. Took several attempts contacting customer service to get a response. Refund was eventually given. Poor customer service and even poorer quality product!

TAI Jewelry has the best handcrafted women's jewelry online including women's earrings, women's necklaces, women's bracelets & women's rings online at taijewelry.com
TAI Jewelry (taijewelry.com) has 566 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 50 reviews with 1 star · Clear filters
Chloemom
The earrings broke on first wear. Took several attempts contacting customer service to get a response. Refund was eventually given. Poor customer service and even poorer quality product!
Xrenee
I paid for expedited shipping well before Christmas and didn’t arrive until much later. When I called and spoke to someone about shipping specifically they insured me that it would be no issue. When I contacted them around 22 December when it still had not arrived, there was no answer for days no way to leave a message and no answer on email.
JM
The letter came off the necklace part. Not made well, not satisfied!
Brandy S.
These earrings were extremely tiny compared to the picture and pretty pricey for the size. Would not recommend.
Kim A. E.
The earring were extra large and not large. Your return policy is very impersonal. In fact, I am not even sure if I'll get my money back. I would feel more comfortable going through yur site and receving a prepaid mailing label thru P FedEx, USPS or UPS. I don't mind paying the shipping. Just receiving a return address to mail jewelry back to without an electronic account of the return seems like you all don't care
Response from TAI JewelrySep 24, 2025
Hi Kim, We’re so sorry to hear about your experience and truly appreciate you reaching out. We'd love to get more details so we can help make things right. Please email us at [email protected] —our team is happy to assist and can provide a prepaid return label if needed. We look forward to resolving this for you! — The TAI Jewelry Team
Molly M.
I wore the stacked Montana stud earrings for 2 days and the stone fell out. Unfortunately no response from customer service
Nor
Appeared much nicer and larger. TOO small for 11 yr ears! Will not make any future purchases.
Juan C.
Order never arrived and replaced shipment had taken so long to be shipped. I’m still waiting to hear back
Response from TAI JewelryDec 13, 2024
Dear Juan/ Maria, Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced with your order. It’s been six days since you reported your original package as not delivered, and we replied immediately to address your concern. Throughout this time, we’ve maintained consistent communication, with seven back-and-forth messages to keep you updated and ensure your concerns were addressed. We also want to highlight that your replacement shipment has been in transit for two days and is on its way to you. We’re doing everything we can to resolve this as quickly as possible and ensure you receive your order. We value your patience and understanding as we work to provide the best service possible. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, Tai Jewelry