Seraphina B.
Stone fell out after 2 days of wearing
Stone fell out after 2 days of wearing. No help from customer service. Would not recommend.

TAI Jewelry has the best handcrafted women's jewelry online including women's earrings, women's necklaces, women's bracelets & women's rings online at taijewelry.com
TAI Jewelry (taijewelry.com) has 566 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 19 reviews with 2 stars · Clear filters
Seraphina B.
Stone fell out after 2 days of wearing. No help from customer service. Would not recommend.
Consumer
Purchased the gold huggies with enamel star. As they are huggies they are extremelyyy small and definitely not worth $65 and feel cheap.
Xochitl G.
The Design of the 3 rings that I purchased were very nice, but all rings tarnished within the first month of use. Rings were not wet and tarnished quick anyway. Very dissapointing since this jewerly is not cheap. I have cheap jewelry thats last way longer than this.
Response from TAI JewelryJan 19, 2023
Hello Xochitl, We are sorry to hear that your ring tarnished fast and would like the opportunity to fix this. Could you please reach out to our customer service at [email protected] so that we can further assist you.
Julia
It’s a real company and will send u the jewelry but the quality is not what i expected for my price. I returned the item
Nicole B.
Customer service never got back to me as I had an inquiry moments after ordering. Customer support and communication is definitely lacking. The jewelry was very cute but extremely overpriced for the quality. Packaging was not reflective of the price either. I was disappointed and was looking forward to ordering more from the company for gifts but due to price, lack of communication, and subpar packaging I will not order again. The designs are great and the jewelry is very appealing. Too bad the price is so high for what you get.
Susan C.
I asked for a capital "S" and received a small s with no zircons. Someone offered to help with an exchange but I never heard from them again. Not too happy
Maria H.
I went to the store at Soho, NY to make a return at 3:30 and it was closed. The door says it closes at 7 pm and I returned at six and it was already closed. The lady who works there let me in and informed me that I could not return an item purchased online at the store. All the Businesses that I have bought from have the service to return items purchased online at their stores. This one should have it too! Know I will have to ship the neklace form México to the address they gave me and pay for the shipping. I´m not very happy for that.
Makaela R.
I still haven’t received the item after weeks and no update on where it is.
Response from TAI JewelryJan 14, 2021
Hey Makaela, Thanks for reaching out. I apologize for the delay, unfortunately USPS have been under immense pressure with the pandemic and the holidays and many packages have been significantly delayed - all have been delivered though. We ship very quickly but we are unable to change carrier delays - you are however, welcome to sign up for updates on your package status via USPS and you will have had the opportunity to sign up for text updates on our site when you made your purchase. The text updates are managed by USPS, not TAI, so if you did sign up and did not receive updates on the delays, that would be an issue with USPS which is out of our control. If you would like further assistance, please contact USPS with your tracking number and request an update. From there you can email us at [email protected] if you require any further assistance. We will definitely do everything that we can to help, but please understand that this is not a matter that we are able to fix directly as the carrier is responsible for the delivery once your order is shipped. Thanks a lot, Freya