TAG MobileEmbark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network. Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs. Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.
TAG Mobile (tagmobile.com) has 420 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Addie U. B.
This is worst company for getting issues resolved. It may take up to 2 weeks to speak with a company rep then you are told your phone only has 15 days of warranty when the phone was damaged upon receipt. If I could rate 0 I would. I would not recommend this company to anyone. I am totally disappointed with their Customer services.
Joseph W.
I have a life line phone that the screen fell off of ... I call to get a new phone and after three times sitting on hold for an hour each time and finally getting a human on the phone he acts like he can't hear me though I'm on a land line that never has any problems.... Hung up in me... This has to be the worst customer service of any company I have ever dealt with... T mobile is not any better.... Deal with any company other than this one.... No way to. Leave a call back number so you sit and wait for hours on end only to have the. Disconnect from the calls over and over.... I can't leave no stars or I would.
Deanna F.
I would rate negative stars if I could. I applied online, received a broken phone, tried reaching Tag Mobile by sending a ticket in and they couldn’t find an account??? I’ve tried numerous times and when I call the hold times are ridiculous to get a customer service representative on the phone. I am going to mail the broken phone to Tag Mobile and let them figure it out since they can’t find an account with my enrollment ID and my personal information.
Ayay W.
The service itself seems to be good enough considering I don't have to pay for it but what really bothers me is I can't log into any of the systems that tell me my service usage or when my service is going to be implemented or anything of that nature and in order to find that information I have to physically talk to somebody I can't just text 611 & type "usage" like all other phone services no I have to physically call them and speak to somebody. extremely annoying, so annoying I'm not even going to bother because all the information I used to set up the account I use for every single account I have. yet their system says my information is wrong I know it's not wrong because I can manage to log into everything else (not to mention Google saves that information for me so if I did put it in there wrong Google would still be able to get me in) so something is odd on their end and now I have to physically talk to somebody who isbprobably going to be condescending and will trigger me into being rude and I'm just not willing to do it. so thank you for the phone service that works sometimes and the phone that has a mind of its own and likes to randomly start ringing and not stop until I remove the battery at the worst times possible and no I'm not going to read your guidelines for reviews, a review is supposed to be an honest opinion and I'm not going to let you doctorate my opinion to suit your companies unrealistic views and agenda. And furthermore I'm sure upon reading this you will understand why I refuse to talk to customer service. my refusal is both for my sake and a poor soul responsible for taking my call.
Jim T.
I've been on hold for around 3 hours after YOU HUNG UP. and I called back! STILL on hold. ONE OF YOU NEED TO TALK TO ME. i WANT to know where my order for upgrade is. IF it went through... says it did. You supply no tracking or receipts. I will go to court and bury you. SO, unless you get in touch or accually have someone answer... I'll hold it all, your stealing at this point... GIVE ME PROOF.
Clint
Takes an hour on hold to get in touch with them on average. Customer service is terrible and inconsistent at best. They ship using FedEx economy. They have tracking info for FedEx but when it gets transferred to USPS, they can't track delivery. My phone was lost and they are submitting a request that can take up to 30 days. If you want to be without your phone for a month choose TAG mobile service.
Austin A.
This is the absolute worst phone service i have ever had wait time to talk to a agent for over an hour multiple times then I never get anything resolved… i paid for a phone over two weeks ago and it still hasn’t been shipped the price was 45$ but they changed me 89$ makes absolutely no sense and they don’t care to fix mistakes… save your time go with any other service you can’t get worse service.
Cast C.
In my experience, this company operates dishonestly. Customers risk receiving incorrect or unusable vehicles, or no delivery at all, while losing their payments. Their customer service is unreliable, as representatives frequently change, making it nearly impossible to resolve issues or obtain clear answers.
