Alan S.
Helpful Customer Service
About 5 years ago, I bought a digital TADI Brothers system with 3 cameras and a monitor. One of the cameras, a birdseye view box camera, recently began providing fuzzy distorted video. I disassembled it only to find the lens itself had clouded up inside. I contacted TADI Brothers, via a computer chat session, and reached Russell Nielson. I asked if it was possible to buy a new lens for my camera but Russell said internal camera parts were not sold. I asked if a new digital birdseye box camera would be compatible with my 5 year-old system. He asked me to take a photo of my monitor and email it to him to help him determine that. I did so but he said my system was too old and was no longer compatible with the newer digital cameras. However, he offered a discounted price of $775 for a new system retailing for $950. I asked for the quote in writing which he quickly provided via email. I discussed the purchase with my wife and called Russell back and placed the order. Am I happy my system is no longer compatible with the new cameras? Absolutely not but Russell's discount offer and patience working with me was much appreciated. Without his help, I probably would have purchased a competitor's product as a replacement.