TadiBrothersReviews of tadibrothers.com

Knowledgeable and professional associate.

I spoke with Rose several times over the last couple of days, asking numerous questions before finally deciding to place an order. She was very helpful and patient!! I am very pleased with the experience thus far. I cannot wait to install the system and try it out! Thanks Rose!

I thought I had originally posted this May 23, but cannot find it on the Trustpilot review page! Makes me wonder who has control of what gets posted?? Ordered SKU 90113 on 3/17 including 3day shipping for $40 extra going on a trip wanted camera before departure Confirmed order 3/18 with a customer service representative (see previous review) Received tracking number/label created 3/21 package 1 of 2 Actual ship date 3/23 Package 1 of 2 delivered 3/27--TEN days from order day: monitor was broken. Second package delivered 3/29. Customer Service Manager communicating with text and phone said he would refund three-day shipping costs and replace broken monitor, shipped to location in Arkansas. I had to pay ½ of three-day air so I would have monitor in time for next leg of journey. Installation of system took one full day. Total of four phone calls and ten texts with the customer service manager. Last two texts 4/17 and 4/28 requesting refund have gone unanswered. Shipping has not been refunded as of today, 5/2/23! Monitor seems fine but problems with Camera: Image is not HD, image is spasmodic and jerky, blanks out for three to five seconds after passing under overpass, signal drops out intermittently for several seconds, has a one to two second delay to display on monitor. Finally received a $368.29 refund on May 24. A partial refund of the incorrect $451 order, according to the Tadi Bros website for my account. The actual order was for $426.24, including the three-day shipping that didn’t happen. I calculate that I am still owed $57.95. Absolutely a horrible experience. I recommend that you look somewhere else. Buyer beware. Updated Sept 7. "I have received a full refund for the system. Thank you, gentleman who I think was an owner (no one wants personal information, especially names, to be included in these reviews). I have upgraded this review to two stars, only because one and a half is not possible. The experience I has has not changed—it was and will always be a nightmare experience. The gent who arranged the full refund seemed to be more interested in the number of stars in the review than the actual customer experience. As a matter of fact he asked, if I understood him correctly during an extended phone call in late July, that I either remove the One Star review or change it to a Five Star review because I have received the full refund. As I have said, the experience was what it was and that will never change. I told him that I would make my decision about changing the review once I had proof of the refund. The account is my wife’s card and she only informed me of the refund about a week ago. I apologize for the delay in responding to the refund. My personal integrity demands that I stand by the truth.

Easy to navigate and find what I was looking for.

Rose was very helpful and answered all of my questions.

Hello, just purchased a 4 camera system from Tadi. First off, Rose helped me throughout the purchase and was very knowledgeable and was quickly able to help me build a custom system (I have found no other place or person this informed. Thank you Rose! We will be purchasing more systems in the near future. Eric

Confused and Rose walked me through it all to make the best choice

I recently had to return a remote RV camera because the housing was leaking causing water to condense inside the camera. It took me a while to get someone to remove the camera from the top of the RV. Tadi Brothers technical support was patient and once the received it, quickly assessed the problem and determined a replacement camera would be sent. The young man (Sherwin) that I spoke with was professional and courteous. I feel they exceeded my expectations. Outstanding service!