Tackle WarehouseReviews of tacklewarehouse.com

They resent me a package after UPS delivered it to the wrong house and it was then stolen off my porch. No charge except shipping. Also the only issue that I had at all was they accidentally shipped the new package to the neighboring state that had almost the same house address so I called them and they resent it again

I love tackle warehouses selection and their website works great and is easy to navigate, but until they make changes to improve their order fulfillment, I will not buy from them again. I ordered some swim baits and jerk baits the first week of march and they haven’t shipped out yet, everything I ordered said it was in stock. They need to make major changes to their order fulfillment/ distribution systems before they start losing business.

Purchased $300+ dollars in baits and rods from tackle warehouse to date, across 4 orders. Their customer service rep Laden was helpful and professional. When they have what I'm looking for in stock, I know where to go.

I submitted two orders on 2/14/2023.The first was shipped right away by GLS.I received it the next day.The second order (basically the same stuff)was submitted about an hour later.They shipped it with UPS.This is almost always a bad idea! I live less than 6 hours away from Tackle Warehouse.To date I have not received this order.UPS has just informed me the order has been delayed,This means next week."MAYBE"TW used to have the best customer service in the industry.It is now the worst!!I get tackle from midwest & east coast websites faster than I do from TW. PS This is not the first bad experience I've had with Tackle Warehouse.It will be the last

They say they offer military discount, but they really don’t want to give it. You have to pay in full, then email to ask for discount. My wife ordered for me, the veteran, but they wouldn’t give the discount because the credit card wasn’t in MY name. Even though the order was going to MY address. They were non-responsive on email, then rude on the phone with my wife. I canceled the order.

Large inventory of product, fairly quick shipping. Spent a few hundred dollars on new tackle, a baitcaster and rod. The rod was on sale, the Abu Garcia Vendetta Winn Casting Rod 7' Med Hvy, came with a bad tiptop. The rods are discontinued and they had no more in stock so I repaired the tiptop myself.

Unbelievable worst customer service ever. Waited on hold for 30 minutes to find out why I received an email telling me my order was on the way when I didn’t place an order. Turns out it was a back ordered item that I ordered over four months ago. They went ahead and charged my credit card and said it’s on the way. It was actually a Christmas gift when I placed the order 4 months ago. I certainly don’t want this item now. He told me it couldn’t be canceled because the order was already headed for shipment. Then he threatened me that if I disputed the charge I could never order from them again! THEN HE HUNG UP ON ME! No problem Tackle Warehouse. Go elsewhere.

Do not buy anything from Tackle Warehouse. They recently got hacked. They sent me a letter and 2 days later my credit card got hacked and my e mail got comprimised. They take no blame for it and no help as other companies have in the past. I wrote them and got ho reply.