Todd P.
I have a System 76 Lemur Pro laptop
I have a System 76 Lemur Pro laptop. The USB-C port has stopped working less that 3 years after buying it. They want about $500 to repair the laptop. This is the most important port on the computer and they want 1/3 of the cost of the laptop to fix it. I would expect a laptop to last longer than that. ------ Management did reach out to me about 2 weeks later to simply repeat that it's about a $500 repair. So what was the sense of System 76's reply? I still have a $1500 paperweight. I really wanted to support a Linux OEM when I bought this. My mistake, I'm going back to Dell. I've never had equipment failures with them.
Response from System76Dec 3, 2024
Hello. Thank you for sharing your experience. We offer extended warranties that would cover a part in this situation, and we apologize that this did not fall within those guidelines. Management will be reaching out to you today to provide an alternate option with this repair.




