System76Reviews of system76.com

I ordered a server instead of a notebook asked for an exchange

Avoid this company at all costs. I bought a Tower in Oct 2023. I paid about 3000 dollars for this piece of garbage. I noticed that all the light bulbs wanted to shut down when I turned on this PC. I sent the PC to them and they told me the PC is fine. Every time I tried to work on this PC I had the same issues. Then, the video card failed, then the disk, now the memory ram. They sent me a new memory card, but I did not have the time to change after 2 months of receiving the new card. They sent me the replacement after 2 months of requesting it. So I decided to buy another PC, this time from Best Buy. I paid a fraction and this new PC works perfectly fine. I connected this new PC to the same power outlet used for the System76 PC, and all the light bulbs are fine. Now, the are threatening to charge me if I do not send them the damaged memory card. System76 primary purpose when selling is: "once you buy it is your problem". I asked for a refund, but they told me NO.

System kept locking up

Bought a Lemur 14. Build quality is abysmal, built out of cheap plastic. Keyboard is spongy and has 0 tactile feedback. They advertise it as a Linux native machine, but PopOS is bloated and buggy (their store takes 10s to fully load and I maxxed the specs for my machine). BATTERY LIFE IS 5 HOURS AT BEST, NOT 14. This is the worst laptop at that pricepoint ($2000+) I ever had in my life. AVOID IT LIKE COVID.

Why did you bug me for this review? A Linux machine without a shell is not usable.

The brand new PC arrived in an undamaged container on time. I set it up, created an account and logged in. The first thing I did was run "sudo apt-get upgrade". The system froze and now will not boot, either stopping at initramfs prompt or showing what I suspect is an Ubuntu error screen. Yesterday I sent an email requesting an exchange which has not yet received a response.

I returned my System76 laptop due to a persistent battery defect, fully expecting a refund as promised by their support team. They even instructed me to close a dispute, which I promptly did. However, after more than three weeks, not only have I yet to see my refund, but my inquiries have gone completely unanswered. Initially, the support was responsive and helpful, but after I followed their instructions to close the dispute, all communication ceased. It’s incredibly frustrating to have followed their procedures only to be left in limbo with no resolution. I’ve also seen similar experiences from other customers online, which only adds to my disappointment. I really hope System76 steps up their customer service and honors their promises so that no one else has to go through this stressful ordeal.

### **System76’s Complete Failure: Faulty Laptop, Hidden Fees, and Nonexistent Support** I had high expectations when purchasing from System76, but my experience has been an absolute disaster—**from faulty hardware to incompetent customer support and unnecessary financial losses due to their mistakes**. 1. **I Received a Faulty Laptop Out of the Box** System76 prides itself on quality, yet the brand-new **Adder WS I received was defective from the start**. This raises serious concerns about their **hardware testing and quality control**. Instead of getting a reliable product, I was forced to waste time troubleshooting something that should have been flawless from day one. 2. **Their Shipping Mistake Cost Me Hundreds in Customs Fees** When System76 sent a **replacement laptop**, they **incorrectly declared it as a new sale instead of a warranty replacement**, leading to **$407.77 in unnecessary customs fees**. Because of this misclassification, I had to fight for a refund from customs—**something that was 100% their fault**. A company that ships internationally should know how to properly declare a replacement, yet they completely failed in this basic process. 3. **Their Customer Support is Practically Nonexistent** When I realized their mistake, I **called System76 multiple times, left voicemails, and waited for help—but no one responded**. They were completely unhelpful during a critical situation where I was trying to avoid unnecessary charges. If you ever have a serious issue, **don’t expect them to be there for you**. ### **Final Verdict: Avoid System76 at All Costs** They don’t properly test their hardware before shipping. They don’t know how to correctly handle international shipments. Their customer service is unreliable when you need them most. I have now wasted **time, energy, and over $800 due to their errors**. I expected premium service from a so-called premium company, but what I got was a disaster from start to finish. **Buy at your own risk.**