SymantecReviews of symantec.com

If you need a SSL urgently, it is not the company you should apply for. The approval process is very long, more than 3 business days. You can find cheaper and more fast services from other providers.

Trying to get an invoice for a subscription is so difficult. Really need to sort it out. They didn't ever email it to me and couldn't get it online. Had to wait 15 minutes to speak to someone who put me on hold for ages all for a simply invoice. He then said it is going to take up to two hours to email it to me.

UPDATE on Aug 17, 2018: A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton. Original review on August 13, 2018: Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence. After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email. I give them ZERO stars.

Tried to buy this product following excellent recommendations. Was ready to pay when the website rejected my landline phone number - I am a cave person and do not use/need a mobile phone except for websites! Used online chat and after the same questions repeatedly I was transferred to someone else who promptly closed the call - Jordan F: Hello, ... The agent has ended the call. What impressive customer service. I tried phoning - hard to find a number and when you think you have fought your way through to a call back it is online chat! Yet another call handler who cannot read and treats you like a insignificant idiot. I am a potential new customer who was treated appallingly. I can't imagine the brush offs if you are a customer in need of support. I couldn't buy this product for which I suppose I am very grateful - thank you for your poor customer service you have sent me to other providers.

Shocking. I may be partly culpable for this for not noticing sooner but not half as guilty as Symantec. I suddenly realised that I was paying for my renewal twice a year - blame it on being time-poor and over-worked like many of us. I have one Mac at home and had bought Norton in store at the same time - 4 years ago and it was on automatic renewal. Apparently, or so Symantec claim, half way through the renewal year I totally forgot I have Norton already and went online and bought it again hence I had two subscriptions that I was paying for. What complete and absolute b*****s. Of course that DID NOT happen but how can I prove this! I did a web chat with someone at Symantec who eventually said they'd extend the current membership for an additional 6 months to compensate me. How woefully bad is that. To make matters worse, when I was telling the sorry tale to a neighbour they told me that they'd had the renewal on their previous PC taken from their bank for 4 years after they had replaced their PC with a MAC and Symantec must have seen that this product was NEVER being used but continued to take the payments for it. This is not good enough.

WORST CUSTOMER SERVICE. I PAY AUTOMATIC SUBSCRIPTION FOR BOTH (ENDPOINT AND ENCRYPTION). I HAVE BEEN WAITING 2 MONTHS FOR THE ENCRYPTION PRODUCT, I HAVE ALREADY PAID. THIS ENCRYPTION PRODUCT DOESN'T NOT SUPPORT WINDOWS 10 LATEST UPDATE AND IF YOUR LAPTOP UPDATES YOUR HARD DRIVE WILL FAIL! YOU WILL LOSE YOUR DATA. SYMANTEC WILL NOT HELP YOU ALL THEY SAY IS TO WAIT FOR AN SYMANTEC UPDATE TO BE COMPATIBLE WITH WINDOWS 10. THIS ENCRYPTION PRODUCT/SOFTWARE IS A NIGHTMARE PLEASE GUYS DONT WASTE YOUR MONEY WITH ANY OF THEIR PRODUCTS. YOU WILL DEFINITELY REGRET IT. YOU WILL BE ON THE PHONE TO THEM EVERY DAY ATLEAST 2-3 HOURS IN FRUSTRATION. THIS COMPANY WILL NOT DELIVER THE SERVICE THEY PROMISE.

Norton per me è sempre stato un buon prodotto, lo uso quasi da 20 anni sui vari pc ancor con win98, è stato pesante ma dava sicurezza e per questo motivo quando trovavo licenze in offerta nei vari negozi , le compravo. fino ad ora non ho avuto grossi problemi per il rinnovo aprivo la pagina, chiedeva se volevo comprare il rinnovo da loro, o sotto chiedeva se avevo una chiave comprara. inserivo il codice dela targhetta (originale) e tutto era apposto. 5 minuti in totale, oggi 17-1-2018 per inserire un codice comprato, ho impiegato 3 ore ciattato con il servizio assistenza spento e riacceso il pc 2 volte telefonato al centoro assistenza che alla fine mi ha attivato lui la licenza. tutti bravissimi e gentilissimi!!!!!! peccato che le procedure non funzionavano. io non c'è lho con loro, che sono stati bravi e mi anno aiutato, ma con quei Defi---centi della norton, che anno fatto questa procedura da de---menti. (specifico) Defi---ciente, in questo caso una persona che non si rende conto di cosa combinando e complicale cose in vece di semplificare. e se lo sa è un demente. perche per perdere 3 ore incaz---zarmi come una bestia, per un antivirus dell!!!!! non è possibile!!!! questo è un avviso!!! se lo comprate sapete a cosa andate in contro. peccato è un buon prodotto.

You did good but suddenly why this downward plunge, i'm not sure with all that is happening.