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Symantec (symantec.com) has 86 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
symantec.com
Website
symantec.com
Category
IT & Communication
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Some say the features are good. Compare features of Norton antivirus with those of the best AV products and you'd understand that they are no good at all. Moreover, it's a rather heavy product and slows down your entire system. There are many malware that manage to get through Norton. Why then should anyone go for this AV product? Honestly, 0.5 out of 5 is enough and more for rating such a product.
KN
Kab N.
Worst Experience
Don't trust on it! Very Bad
AN
Andrew
Not impressed!
Am not at all impressed with the performance of the various Symantec products that my company had started using. As a start-up, we had chosen to go with Symantec based on the advice of our tech partners, but I must say the products are not up to the mark. Not at all good for any company that wants to flourish in business.
HS
Harlow S.
It`ll be 3.6 out of 5
It`ll be 3.6 out of 5. Cuz dspite of the free features and a quite decent defence system - the antivirus is a bit too heavy in terms of system resources usage(goes completely fine only on my main pc which is overpowered compared to the normal home one) and the av also fails on detecting some common threats, however I submitted those to research so I hope that`ll be fixed. Everything else is convenient and fine.
DW
David W.
symantec produicts installs viruses on …
symantec produicts installs viruses on your pc avoid i did a scan with norton power eraser spyshelter did a online scan and found pua.win.packer.pecompact-2 dont install it if you want your pc ruined by norton power eraser before u even start you you dont know what these guys are doing in your pc in the background avoid use something else than symantec dog sh,t rubbish
CP
Chris P.
Shocking hacks of last year. Basics required
Had many problems with my pc late last year, so I made a special trip to currys pc world to invest in some antti virus.
Well i invested in Norton Premium 10 Device.
Well it was beyond belief when I picked up the software, and found a card with the product key code and no disc, you have to download it from the internet!! Eh??
What is this world coming to when companies like this are so naive about reality and fixated on profits and money, they produce a very poor quality product with little or no support. Internet and pc corrupted and now I have to go online and download??!! Have a word!!
Once installed and run on various occasions, I was no better off than I was before. The IOS software isn't worth a carrot and after all the hacks of last year, all these products and companies all failed. LOL.
Then after your hacked, you cant speak to anyone on the old blower like you used to, you need to register online??????
If you do manage to call someone you probably end up waiting for the automated message for 30mins.
Good luck with this technology I'm going back to the woods and using carrier pigeons. Windows 10 Shocking. Norton failed and now I'm off to swing from the trees by my neck.
Remember Quality = pride! When all else fails its time to go back to basics.
BO
bobthebuilder
Symantec products fail - Service fail -Customer support fail
I contacted Symantec today about a few issues and features they have ignored for the last 10 products in all lines of Online Security software, some are quite alarming and some are 100% terrible practices and behaviors. (Ive been a customer with Symantec for last 12 years)
None of their products supports any email clients but Outlook and this would have been excusable a few years back when Microsoft had pretty much no competition for email clients, for the last 5 years *at least) not so much.
When asked Symantec reps make some bold and inaccurate claims, like Outlook is one of the safest email clients (its not and never has been) and that Outlook supports the Norton product rules. OK on that last one but still no excuse.
There are many great and safe and opensource email clients out here, Thunderbird supports encryption which makes it infinitely more secure than Outlook ever was or will be, and being opensource Symantec has only to submit the support they desire directly.
Alas they dont care about supporting any other clients otherwise it would have been done, this is alarming, because they have ignored all their users which dont use Outlook, they certainly have ignored my pleas over the years.
Also, and I wonder why they have such feature. You can add email ports to e.g. Norton Security Premium, but if you try to add any POP3 ports or IMAP ports you are denied this, saying the ports are used for something else... This is false and when asked Symantec Reps just give you some excuse, which would be OK if you dont know any better, and thus also ignore you when you try to get a proper answer.
A worrying malware like behavior though from their products is, during their product installation, they install Toolbars into all the browsers you have installed, this is great if you desire that protection but if you dont, you can only disable it, not remove toolbars.
Ive asked Symantec if they could tell me what kinds of software they know about, that installs programs features without:
A) Asking the user if they would like to install them (while being able to say no)
B) Not allowing such program features to be 100% removed once they are discovered.
At this stage the Symantec representative went silent and just not replied to the question and said nothing more at all. But the answer is spyware/adware/malware.
OK no big deal (you say) since you can disable such features, the point is, you cant remove them, period..
There are other bones I could pick with Symantec regarding their products which seems to cause a great deal more grief and dont give you the peace of mind that Symantec is all so happy to charge large amounts of cash, year after year.
Of such recent years (4), they automatically made a charge to my EXPIRED bank card (by making modifications to the card details held without notification), to renew a product I didnt want or use anymore and that they didnt even have any facility on your Norton/Symantec account to turn that recurrence OFF, it took me a month of dealing with my bank and Symatec to resolve and I was offered no real explanations why they would make automatic charges.
After 12 years and the clear message you value nothing but money, I can assure you that by the end of my subscription I will never use or recommend your products for myself or my family, whom I manage their computers and security for, and for sure none of us will have nothing good to say about your company or products any longer.
Shame on you Symantec. Shame on you!