Mike Smith Odessa, T.
Slow CS Response Time !!
This was our 2nd purchase and couldn't complete due to a shipping option blunder, gave up waiting on their CS People to respond so I contacted Peter Adler direct to his Email for help. Although it took some time for him to personally resolve, it was done. Only negative issue we had was he could have offered a discount for all the trouble we went thru just to do biz with them, had the offer been made we would not have accepted because we do not complain to gain, just the gesture would have been the right thing to do. So, other than their no to slow CS response and the shipping option blunder the purchase went very well and would purchase again soon.
Response from swissoutpost.comAug 1, 2013
Our fault and sorry for the inconvenience. We do our best to answer all emails and resolve issues quickly. We'll do better!


