SweetNight Mattress, Furniture and Sleep SolutionsReviews of sweetnight.com

Awesome Customer service 👏 and I love my mattress. It's firm and comfortable. Thank you SweetNight.

Great customer service! Love the mattress! Thank you Sweetnight!

Update: Sweetnight has requested that I edit this review because after three weeks of fighting them tooth and nail, they finally did honor their return policy. The mattress was horrifying - hard as a rock. I'm relieved that it's gone. My body aches all over from this experience. Probably the lowest quality mattress I have ever slept on, and without putting up a fight, I never would have gotten a refund. There were so many hoops to jump through. Updating from one star to two because they did eventually issue the refund I worked for weeks to get. Original Review: BEWARE: Sweetnight has a fake return policy. They advertise that you can return a mattress if you're unhappy with it. However, in reality, they make you jump through several hoops before cutting off all contact with you.I was promised a refund on this mattress a week ago. It never arrived, and Sweetnight is no longer responding to my requests for an update. Their refund policy is a lie.

Beware! I purchased a SweetNight mattress directly from their website expecting to receive the model shown in their official product listing (the “Twilight” mattress with a specific design and construction). What I received does not match the product imagery or expectations. The mattress I received appears to be a lower-tier model with a very similar name (“Twilighty”), which is sold through third-party retailers like Walmart at a significantly lower price point. When I contacted customer support, they stated that the mattress is “correct” based on the law tag model number. However, that doesn’t address the core issue: the product delivered does not match the advertised product in terms of appearance, branding, or perceived quality. From researching online, I’ve found multiple reports of similar experiences where customers receive a different or lower-tier version of what was advertised, followed by prolonged back-and-forth with customer service offering partial refunds instead of honoring a full return. At this point, I am requesting a full refund and return, as the item does not match the advertised product I purchased. I will update this review if the issue is resolved fairly.

The customer service is top-notch. I really like their approach—they are always willing to help with any questions that may arise. There are a few minor things that could be improved, but these are very minor points, and their kindness toward the customer more than makes up for them. Thank you.

Great customer service!! Ruthie was amazing in helping me get the shipping straight, she answered all my questions, she responded back fast to my email. No issues what so ever. Will definitely order from this company again.

Well the mattress I purchased was not good for me, I've had 4 spinal surgeries and gave it a try, the mattress itself is built great and is very comfortable, but not my comfort level, also the customer service team is absolutely amazing.

We bought a king mattress, knowing they offer the "100-day sleep trial" policy for return. We kept it the recommended 21+ days to settle in. We went back and forth for a week via email as they tried to not offer the refund. Then asked us to donate it and supply the with a signed letter. We done that. Then their "support" team STOPPED replying to my emails. I've sent the letter 8+ times and they've replied maybe twice and they tell me they can't locate the attached PDF signed letter. It has been over a month and they've stopped replying. Phone # for support goes to a voicemail. You'll never actually speak to anyone. None of their social media pages will reply. If I could give their support team less than 1 star, I would. Currently 45+ days now since our refund ticket was opened, still no resolution.