SweetNight Mattress, Furniture and Sleep Solutions'SweetNight' is a rapidly growing global mattress, furniture and sleep solutions company bringing high quality sleep related products to the world. With our manufacturing base in Asia, our factories, supplies to the world's largest markets such as North America, Asia, Europe and the Middle East. Our goal is to bring modern solutions to modern sleepers using innovative materials and design to support your sleep.
SweetNight Mattress, Furniture and Sleep Solutions (sweetnight.com) has 125 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Decoration & Interior · Chicago, Illinois
Excellent
Decoration & Interior · Woodridge, Illinois
Excellent
Decoration & Interior · Sugar Grove, Illinois
Excellent
Decoration & Interior · Naperville, Illinois
Excellent
125 approved reviews, newest moderated first
Roxana M.
This is the most appalling customer service I ever dealt with. You ask them something, they ignore you. You request them to do something they do the best to change your mind. The items from them are...average but if you need customer service for whatever reason...unless it's a positive for them they refuse to even do the bare minimum.
Nestor S.
Best customer service I've experienced in a long time great product and most of all what great customer service I received from Tracy she is wonderful I truly appreciate her helping me with issue
Dian
My experience with SweetNight was outstanding. Customer Service was professional and helpful. Guided me thru returning a duplicate order. And within 2 days I already had a credit on my account. Love my mattress. I give it a 10. Thank you again. Dian in Spokane
Angelic E.
I really like my mattress. I was looking for a specific size and they had it (full size, must be a cooling mattress with 12 inches or more height) came with some nice pillows. I accidentally ordered 2 and returned process was easy.
Justin S.
Good customer service. Ordered the wrong size mattress and Gabrielle helped me in returning it and getting my refund.
Anonymous
Tracy was wonderful to work with. I needed help returning a mattress that wasn’t the correct size, and she made the whole process so smooth and easy. She was kind, polite, and professional, and I really appreciated how quickly she handled everything. Their products are excellent, and the customer service was equally impressive.
Bonnie S.
The fedex delivery was awful. The driver either threw or dropped the mattress and dented the trim on my new construction home. The package was open. The mattress has a huge stain that smells sour. Can not get anyone in customer service. Worst experience. Looks like a used mattress for $535. Update: Sweetnight customer service did contact me and we have come to a resolution. Not completely satisfied.
Andrew K.
BUYER BEWARE. I had a terrible experience with this company. The quality of my mattress did not hold up. We fought about it for months after they wouldn't initially refund me. Eventually they complied, and additionally sent me a mattress topper and requested I remove my review. The mattress topper is terrible. I don't recommend anyone accept their offer. I'm now left with an awful mattress and sagging mattress topper. Save yourself the headache and invest in a better brand.