DS
…intentional delayed redemptions
Your response is hilarious v You still haven't paid my redemption nor credited my account with the sweetest've been doing platform reviews for some of the new social sweepstakes casinos. This review for sweepluxe I thought was going to be easy, fast bc I had a absolute ball playing on this platform. Love game selection. Games pay out pretty decent. Everything fabulous until I tried to redeem. Same documents requested OVER AND OVER AND OVER. refusing to accept official government documentation, requesting bank statements copies of cards over and over until I feel like I need to change every password, I am halfway convinced the operators were just trying to get access to my banking info to hack my account. NEVER, NO WHERE does it take this much time , aggravation requesting more information than required to simply redeem their winnings. This is just a tactic that they use to put off and prolong paying out your redemption. They want you play them up loose them before your allowed to redeem. My husband and I both have accounts here and have spent lots of 💰 ney playing on this platform. Made numerous purchases not a issue, no need to verify. They didn't know if I was 7 or 77 to. Kinda backwards being Ive had to share more info than I had to give when I went to work as a medic and had to be verified by the TBI and give actual finger prints. So many of these social casinos have opened they can't stay in business. What I hear #1;complaint untrustworthy, shady practices like holding people's coins limiting the accessibility to players accounts, requesting the same documents over and over , same cc sent 5 times or more. Banking info personal info card info sent OVER AND OVER AND OVER. . Unseemly, seedy , doesn't seem that there's anyone in charge. The person helping me with the chat support same person sending 44 emails since yesterday. Really a shame I noticed all negative reviews are MOST ALL are due to ",redemption, request, payout delays , requesting multiple copies of the same sensitive information. As I said it's a tactic to delay paying you. Its obvious and it's a common behavior practiced in "bad faith" by casino operators who are intentionally taking advantage of American Players. I will be contacting all regulatory / compliance overseers as well as the FCC. This is the only way sweepstakes casinos will be able to continued operations in our states long-term will be for the American Players start calling your state reps , congressional members and let them know when and what platform they have experienced unnecessary , delayed redemptions, enormous amounts of documents required, if you feel like you take a job with the FBI easier contact your reps TODAY. I demand better service or they won't be getting more of my $ EVER... They didn't hesitate to take any payments to buy their coins, I expect to be working with competent professionals. You notice the word competent, not asking for the moon and stars just a customer service rep that can assist me that doesn't act like they flunked out of clown college. I don't recommend this platform at this time it certainly has the potential to rank into the top spots as social casinos go but it will have to make serious changes.. The Sweeping Review/,blog, podcast UPDATE ON VERIFICATION .. AFTER , all this confusion my wife and I decided will just make it work . My wife contacted them close her account so so we don't ever have to worry about that being an issue ever again. Okay so I'm in the chat area. My wife and I are talking to him about what's going on with our accounts and then we get her account closed. The chat representative after having to repeat herself 9 million times says they've closed our account and that me Dale that will need to log out of the platform and log back in in my account so that I can finish verifying they send me an email and tell me that I need to go to the redemption area and fix my coins, my sweep coins. So we follow the instructions. But when we log in to my account Dale's account there are zero sweeps coins. They were not placed back in that account $200 and not been redeemed. So where is the missing $200? They're not going to redeem it. They're not going to put it back in the account. It's magic I tell you. I want to know how come all these reviews just like mine are way down at the bottom here because I wonder how many people that are given. Three, four and five star reviews of this place have actually had a successful redemption without having to basically go through hell, but it's not many. So that's not a real review. If you haven't reviewed the entire platform from the choice of gaming to the redemption process, then you really haven't given your customers a complete review because I got on here and read a couple of these three four five star reviews. That's why I came here but I should have dug a little deeper.. .
Response from SweepLuxeDec 18, 2025
Hello, Thank you for your feedback. Please be advised that all requests for documentation were made in strict accordance with our mandatory compliance and security procedures. Once the necessary files were provided, your account was verified in line with these standards. Our records indicate that all related inquiries have been addressed and a formal resolution has been provided for each case. We consider this matter resolved. If you need further assistance, don’t hesitate to contact us via live chat or email at [email protected]. We’re happy to help! Best regards, The SweepLuxe Team