Jonathan B.
Company banned my account when trying…
Company banned my account when trying to redeem. Stating that I had multiple accounts because I accidentally clicked a different email when logging in through Google. Don't waste your time even if you win they will make something up to make sure you aren't able to redeem anything. Still remain banned after basically no interaction with customer service other than saying we can't do anything. Stay away from this place.
Response from SweepJungleJul 24, 2026
Hi there, Thank you for sharing what happened — we’re really sorry that your account was banned. We do have strict rules against using more than one account per person, and logging in through different emails can trigger antifraud checks that our team must review. Please reach out to our support team with your Player ID, the email(s) you used to log in, and the date of the ban so we can re‑examine this case and clarify why the restriction was applied and whether anything can be done to resolve it.