SWAUReviews of swau.com

Simply the best all around, customer service, item handling, shipping, authentication.. A++

This team really works hard for their customers. I am a huge Henry Cavill fan and I was so excited when I learned he was doing a signing. There were so many options to choose from. I requested two of my own photos and they worked to put them on the website so I could request them. I ended up buying three signed photos. Price was reasonable—only slightly more than what you’d find at a comic convention but you dont have to wait in line. I’m leaving a five star review just because of how well this was packaged. I was so nervous something would happen to my photo since the signing was in London. It arrived in a sealed package and inside the photo itself was actually deleted between two pieces of plastic and tape. It was very well done and I can tell they really take care of the items they send. I was very impressed. One thing I will say (and this is more on me) is that you should be specific if you want a personalization from a signer. I asked for a general message of love/thanks “to [my name]” but he just signed to my name with no other message. But at the same time I get it. One final thing I’ll say that was great is they really look to see where the autograph will look best. I’m sure this was a combination of Henry and the SWAU team. I requested that my photo be signed in the top right corner with a light purple. I was really nervous it wouldn’t show up. Henry signed at the bottom of the photo and I’m so glad he did. Looking at it now I can tell there is no way the top corner would have worked. I really feel like they did that for me and they didn’t have to. Honestly, they could do exactly what I said and I’d be stuck with an autograph I can’t really see. I had a great experience and I would buy another one if my husband hadn’t set the limit at 3…

Have purchased over 10 items with SWAU. I deal with multiple online autograph dealers. Celebrity Authentics, Galaxycon, Offical Pix and Everest. This company is by far the WORST at updating customers. They give you auto replies to check your account page problem is they don’t update your items. About to cancel all future transactions with them they’re not worth it. Go else where especially if it’s an expensive item

Terrible customer service. Been waiting a year and a half for my purchase. I asked for a refund three months ago and they told me it was too close and updates were coming. Asked again a month ago. Again told too close. Asked again now even though there’s no sign date scheduled it’s still somehow too close. Wont be using again.

This company makes no apologies for extremely delayed signings. They make no attempt to update late signing updates to their customers. There is no communication. Their customer service isn’t great. On the plus side, when items do get signed, the results have been good.

First, let me say that when it comes to cracking a 9.8 graded comic book to have a signature added, there are risks involved which I know very well. I also understand that it’s a gamble to even consider it. Secondly, let me say that it’s a risk that I’ve undertaken hundreds of times… only a handful of times (have I ever had a book come back damaged/lesser condition, or had a grade drop. I prep my books very well and use some of the lost trusted facilitators in the industry to handle my items… unless I need to go outside of them. Two of those handful of times now have been the two times that I’ve trusted my collectibles to SWAU. Both books were sent in last year in the fall, a 9.8 Tom Hiddleston signed book with a very expensive quote came back a 9.4, a huge grade drop and loss of value, and my quote was not only where I detailed it should be (and prepped it… meaning that handled it more than they needed to), it was also not the way I wanted it to be. That book at least came back timely. The most recent transgression is worse. A very rare 9.8 book sent in for Anthony Hopkins came back a VERY generous 9.6, with multiple spine creases and damage throughout. The grade drop is the gamble that we take… the extra damage to a book painstakingly prepped and protected for the signing, being manhandled and damaged in possession of the company I am paying and trusting to handle it properly for me? That is never acceptable. Worse? It was signed in April. It was graded in August. It was not until I emailed again on status in November that I got any movement. I was asked to describe my book… and miraculously it was prepped for shipment the very next day, after sitting around for over two months. SWAU may do an ok job on pictures and posters (although I’ve seen enough posts that may argue that), and I’ve gotten a signed prop or two without major incident… However, I will never ever send them another comic book to be signed and graded, as they have cost me hundreds and hundreds of dollars on these two alone.

Purchased my second item from SWAU recently. The first one was a pre-ordered customized signing, and while it did take a while for the signed poster to arrive, I experienced a good customer service through the process and the poster is immaculate. Recently purchased an item through their auctions, and have 0 complaints. Fast shipping, item WELL packaged and in mint condition. Pricy but well worth it.

Worst company I have ever did business with and I regret it so much. From the run around, to constantly delaying signings to where people have been waiting years, to disrespectful customer service where they told me if I wanted them to throw my item away like What the heck you bums? Seriously I tried to give them a chance but they and the rest of their cult like following will hate on your items if it’s not authenticated by their worthless SWAU sticker. It’s so funny to me people actually have those worthless stickers on their items because it makes your items value go way down I mean SWAU is only known as a Facebook group therefore not everyone would know them like the best authentication companies such as PSA, Beckett, and JSA. Who all will get your item way more money than swau for sure. Truly hope your company shuts down forever and I know I’m not the only one that feels this way. You all have truly ruined autographs for collectors and fans alike.