SWAUReviews of swau.com

I sent an online image of autographs to get an authentication cert but came back not real. It is a real autograph as I got it signed myself so it is not aucrate results

The subscription service is overpriced for what it is. Dollar bin remnants. I stayed on several months too long waiting for something decent. Hard pass.

Have purchased over 10 items with SWAU. I deal with multiple online autograph dealers. Celebrity Authentics, Galaxycon, Offical Pix and Everest. This company is by far the WORST at updating customers. They give you auto replies to check your account page problem is they don’t update your items. About to cancel all future transactions with them they’re not worth it. Go else where especially if it’s an expensive item

This review is for all of my experiences with SWAU. (As an FYI, SWAU is doing raffles of gift cards for folks giving them reviews on this site. So keep that in mind moving forward as you look at some of the reviews). I used SWAU to validate a signature for a Chris Evans autograph in March of 2024. This is an item I got signed myself at a convention. They had a booth on site to get an authentication sticker. It took them about 25 minutes turn around to get the signature back to me. As a comparison, I used JSA to also validate signatures and JSA was able to validate everything with their sticker in five minutes. I used SWAU for a send-in signing for Chris Hemsworth in April 2021. I checked their order tracker in April 2022 and the order was “missing.” This made me super worried. I did email them and they told me the order wasn’t missing & that the signing would happen that fall. I did get my order in January 2023. So, for those keeping track, that took 18 months to get the item signed. I ordered a Beckett authentication (& spent extra for this) and they didn’t do it because during those 18 months they discontinued their relationship with Beckett and never told me. I used SWAU for a Robert Downey Jr send-in item in September 2021. I received my item back in April 2022. This was Beckett authenticated. Everything went GREAT! It was awesome. In 2021, I worked with someone at SWAU named Tom and had an awful experience. They lost my item. And for many, many months they had me waiting to see when or if they would give me a refund. In January, 2022, they did reimburse me for my item. But it took me contacting them many, many, many times to get it. So, would I use them again? Their convention authentication definitely is not as quick as JSA. The send-ins I’ve had are a mixed bag. One amazing, great experience. One mediocre experience. One awful experience.

You pay alot of money for this company to provide the autograph you want, and personalisations are extra. In my case they did not ensure I got the personalisation, which was the main reason I made the purchase in the first place. (I actually had messaged them with a specific request which was confirmed and I was billed and paid even more.) I did get a refund on the personalisation. But now i have a very expensive autograph that will frustrate me every time i look at it. Would have been cheaper just to buy from a dealer at a convention, the end product would be the same. Very disappointing.