SWA SabersReviews of swasabers.com

I am extremely disappointed with the customer service I have received from SWA Sabers so far. I placed a high-value order (£708) which was sent via Evri. The courier has since indicated that the parcel may be lost, yet instead of reassurance or a clear resolution plan, I have been met with dismissive and condescending responses. When I asked for the matter to be investigated urgently, I was told to “be patient” and reminded of time zone differences, rather than being shown any empathy or understanding given the value of the order and the stress caused by a potentially lost parcel. At no point has there been clear communication about what will happen if the parcel is confirmed lost (refund or replacement), and I have had to repeatedly chase for basic information. At this stage, the lack of empathy, poor communication, and failure to take ownership of the issue has significantly damaged my confidence in this company. I would strongly advise caution when ordering high-value items if Evri is used as the courier.

The quality of the actual blade is very durable, every lightsaber can be the colour you want it to be, using the control button (single button sabers), it comes with themed star wars music that can be played as you swing it around, just the lightsaber sounds or you can mute it completely if you dont want any sounds. The metal feels sturdy yet light (durablade sabers) allowing for excellent balance and make s it easy to spin/swing around. The company shipped it fast (less than 5 business days), Post Canada is to blame for slow delivery (almost 3 weeks waiting time once they received my order). The controls are quite varied so it may be overwhelming at first but it's easy to handle once you realise there are available controls with blade on and other ones only available when the blade is off but the power on. I would recommend this to anyone wanting a premium quality saber that is also a fan of Star Wars! I bought mine with the deal "buy 1 get 2 free" for a tenant of mine of who is a very big Star Wars fan. His face when he got 2 lightsabers was worth every dollar! I kept the one i paid for as a gift to myself at the same time:)

We ordered from SWA Sabers on 14th December and paid for fast shipping, which was advertised as a 1-2 day delivery. As soon as we placed the order we received a further email stating that the order total did not include VAT, compulsory for most UK purchases, so we had to pay an additional 20% before the items could be dispatched. Whilst we weren't expecting this and were a little taken aback, we paid this the next day & then waited....and waited. After more than a week with no update, we went onto the SWA Sabers website to try and track the order and were met with a message saying they are experiencing a brief delay in despatching some orders with the Durablade Sabers (this message is still on their website as of the date of writing this review). The tracking information on their website showed no further updates since our purchase on the 14th, we were starting to get concerned. We heard nothing from SWA Sabers until 23rd December when we finally got an email with a tracking number for our items, but they still took until 29th December to be delivered. Admittedly this was over Christmas, but when you pay extra for a 1-2 day delivery, that is the expectation. When we opened the box, we were impressed with the quality of the sabers we had purchased, but there was one problem...one of the sabers we had ordered were missing & we had been given a different one in it's place. We sent an email immediately on 29th December to SWA Sabers to make them aware of this error but, as of the date of writing this review, we have had no response and unfortunately there is no other way of contacting them. On a positive note, the sabers are of very good quality with a nice weight to them, excellent quality materials & great sound effects. The Durablade Sabers are nice and light for combat and the blade is very...well...durable, with the Pixel blades being heavier, more realistic and better suited for aesthetics, but still able to be thrown around in a duel or two. Unfortunately, the service received is what really let's this company down. If you order from them and no problems arrise, you're in for a great time and a great experience with these Sabers, but if something goes wrong, don't expect an easy time getting them to sort it.

Never even received all of my sabers. Got the buy one get 2 free never received any of them can’t even get a hold of them for a refund. Really poor experience and money lost

Takes a little longer then expected to deliver but great quality

They sent my sabers to wrong person and did not contact me since. One big scam - be careful and dont buy anything from them - i doubt i will get my money back....

I am really enjoying my purchase even though my wife is giving me some crazy looks. She doesn't understand why a 71 year old enjoys pretending to be a Jedi....lol !

These lightsabers are amazing! I can actually practice fights from the movies. I'm a martial arts weapon expert, these sabers are tough enough for extreme weapons tricking. I'm not worried about dropping them at all. Delivery is prompt, and FREE!! Legends!