SWA SabersReviews of swasabers.com

Absolute scam, customer service is shocking, they take your money & do not communicate. Avoid at all costs. If you want to lose money, then this is the site for you. Absolutely jokers

Not normally one to leave reviews but after having ordered on 06-may-2025, as of 29-jun-2025 I still have not received my order. The website and shop app tracking has shown preparing shipment/ready to ship since 20-may. I’ve emailed directly 3 times, via the shop app once and messaged their instagram twice. My only response was on may 16 telling me my order was due to ship on 21-may. I’ve had no response since. Not exactly sure what to do now as my money was taken pretty quickly but since I’m not getting any response on trying to receive my order, I doubt I’d even get a response if I tried to cancel. Edit: got an email on July 4th asking how my order went and if I’m happy with the product. I have not received the products and tracking on website still says “ready to ship”. Company needs a lot of work. 2nd edit: now jul 24th, still no response from swa sabers, still no lightsabers in my possession. Do not trust the influx of bots giving 5 star reviews. Now disputing this purchase with PayPal.

Ordered their "buy 1 get 2 free" on 05/04/25. As of 06/27/25, no product but they sure as hell took my money right away. Their site says "ready to ship" and has since 05/25/25. We have emailed them multiple times, reached out on their chat and reached out on Facebook. I received one 4 word statement yesterday after leaving a negative review on their site of "what's your order number" with 0 follow up. I have had to report them as a fraudulent business to my credit union to get my money back. They never responded to a request for a refund either. If I could give them 0 stars for abysmal customer service I would. Edit - I neglected to mention that we DID get an automated response once, telling us to go to their shipping company, shop.app, yet when we did, they promptly sent us right back to these scammers.

Ordered 17 days ago and while that isn’t that long of a time span, it should be known that they advertise 3-5 business days then say after you order that it should take 3-4 weeks. Even so, you’d expect something but all I’ve received is the “order ready, June 11th” quotation and nothing else, not prepared for shipping or anything. Did some digging: reddit say they are a scam, the reviews on here advise against buying. Not the happiest I’ve ever been. So it’s been a couple hours and SWA emailed and texted, good on them. They didn’t lash out at me or call me slurs, just a simple “Hey it’s *blank* from SWA sabers, hopefully you’ll change your review once you see the quality of our sabers. *insert tracking number*. Along with this came an email saying my order has been updated and a link to my tracking number. Sad to see it took a bad review for them to reach out and begin my order but hey at least they did. All in all I’ve definitely seen better customer service but also seen worse. I’ll leave another update once the sabers arrive. Thanks SWA

SWA has amazing products. I bought a few lightsabers and was more than impressed with them. The only thing was I had to wait a month to get them, they have poor communication, and the box was slightly damaged. Other than that, I loved them.

I am leaving this review to help others understand 1. The customer service is amazing - the shipping delays are from user error. You need to read the fine print. They make each order FRESH so your product is absolutely perfect and battle ready! They make seriously amazing products and are very helpful throughout the process. I received my order 3 weeks after placing it and it only took 3 days to ship after construction of the saber. 2. Everything was extremely high quality and an amazing product overall. I haven’t put it down since. So much fun to play with and looks super cool too. Made with high quality parts not cheap plastic. The wait time is absolutely worth the product.

They advertise 3-5 day shippping but I’m nearly at 2 months, still haven’t received the sabers my kids wanted and they are not responding to multiple emails, their online chat, and there’s no phone number to be found. Total scam and working with the back to get my money back. AVOID! Order #5559

Worse company ever. Took month to receive item. Have the right to dispute funds until I receive it. This is the company your deal with when they call you a scum and f#ck moron.