Jim
Absolutely atrocious
Absolutely atrocious / non-existant customer service, item still not arrived after 7 weeks. Do yourself a favour and stay well away from this company.

SWA Sabers is a premium lightsaber company specializing in screen-accurate replica lightsabers, combat lightsabers, and advanced Neopixel lightsabers for collectors, duelists, cosplayers, creators, and Star Wars fans.Our philosophy is simple: you shouldn’t have to choose between owning a beautiful movie-accurate lightsaber and actually using one in battle. That’s why we developed a unique two-system approach centered on our premium SWA Pixel™ replicas and our purpose-built DuraBlade™ combat sabers. This “display one, duel with two” approach is the core of our brand.Buy 1 Get 2 FreeUnlike most lightsaber companies, every qualifying purchase includes our famous Buy 1 Get 2 Free promotion.The reason isn’t to clear inventory.It’s because you can’t duel with just one lightsaber.Instead of giving away low-quality promotional products, we include two full-size DuraBlade™ combat replicas so customers can immediately duel with friends and family. The offer is designed to create an experience, not just a collection.Why Our Free Sabers Are DifferentMany customers ask:“Why are you giving away two free sabers?”The answer is simple.Most companies include inexpensive promotional items.We don’t.Our free sabers are purpose-built combat lightsabers featuring the same DuraBlade™ technology used throughout our combat lineup. They are engineered specifically for repeated blade-on-blade impacts and are backed by our Lifetime Dueling Warranty on eligible DuraBlade combat models. They are built to be used—not treated as disposable extras.DuraBlade™ TechnologyOur proprietary DuraBlade™ system was developed specifically for heavy dueling.Rather than adapting a collector’s saber for combat, we engineered a dedicated platform built for repeated impacts.Each DuraBlade uses reinforced polycarbonate—the same material used in police riot shields—combined with ergonomics optimized for dueling, secure blade retention, and simplified controls that make combat more intuitive.If you’re searching for:*
SWA Sabers (swasabers.com) has 331 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing331 approved reviews, newest moderated first
Jim
Absolutely atrocious / non-existant customer service, item still not arrived after 7 weeks. Do yourself a favour and stay well away from this company.
Zachary R.
Website says 3-5 day shipping, it took 2 1/2 weeks to get an update. My suggestion is ask the chat bot "where is my order" and then the site will actually update you on where your order is. Most likely in Hong Kong.
Dylan
My sister made an order on May 7th, since then she's emailed them 3 times on updates, one moved the date, and she heard nothing from the other 2. Order tracking was last updated on May 20th saying her order is ready (its August 14th as of writing this). She hasn't received them yet but she's been getting emails requesting reviews of her sabers. Honestly, avoid if you don't want to deal with a headache.
JONATHON G.
Sabers arrived fine but the connecter piece I ordered never arrived they have ignored every email I have sent and refuse to replace or refund me.. other from somewhere else that’s 40 euro they just stole from me
DM
Like many others, I too had been waiting for a number of months for a promised product with no sign of its arrival. Trying to get a hold of someone from this company is as painful as pulling teeth. False promises and no contact after taking my money for the buy 1 get 2 special. I managed to successfully dispute my purchase and got my money back, but SWA still claimed that my products arrived and challenged my dispute. This is one of the first times I have been so burned by a company that I believe I need to warn other people to stay away. Entire experience has been a massive headache.
Crank D.
I would give a zero if possible! unfortunately, I cannot recommend this company. Ordered with the buy 1 get 3 deal and they took the money and never sent the sabers. Waited greater than 90 days. They even had the gall to ask for 5 stars when they didnt deliver the goods and didnt respond to emails or shopify (shipping) app messages. Bank of America reversed the charges. Beware of this Chinese scam.
Kelly T.
Delivered faster than we expected. Excellent quality! Impressive.
Marcel H.
Ordered Buy1 get 2 free back in May never received my order! Multiple attempts to contact but never a response finally filed a dispute with my credit card and they turned it down SWA says order fulfilled but did not provide any tracking or shipping confirmation how is that possible. All I can say is STAY AWAY! Cannot be trusted!!!!!!!!!!!!!!