Swap.com - Online Thrift & ConsignmentReviews of swap.com

Buying from Swap? YES! Selling with Swap? NO! As far as selling with Swap, I can make better money selling my clothes on my own. Plus, it"s too confusing and their commission is too high. That's okay though, I didn't go to Swap to sell my clothes in the first place. It was an available service that i tried once and didn't like. No big deal. That didn't change my opinion or change my buying habits with Swap in the least. As far as buying from Swap goes... I've ordered from them numerous times now since 2016. The ease of shopping on their site and finding my kind of clothes at incredibly low prices, prompted my initial purchase. Their communication, service and consistency is what keeps me coming back and not venturing over to Trend Up. My clothes shopping went from 2% online to 75% online since Swap came along. I would definitely be upset if they changed in any way (sort of) or disappeared! The Top 3 Reasons Why I Shop at Swap: #1 My Favorite Brands #2 Best Prices on My Brands #3 Attractive, User Friendly Web Site The Reasons Explained and "Construct. Critic" Section. 1.) Many choices from the brands I like: J Crew, Ann Taylor, Free People, Gap, Victoria's Secret, etc.; 2.) Prices lower than anywhere else... eBay occasionally, but not if Swap has free shipping going on; 3.) Clean, user friendly site - Makes shopping more efficient and fun; company uses good photos and details of the clothes available, pull-down filters for narrowing down selection and "similar item" section - all helpful! 4.) Reliable. So far, they have been consistent...in their quality, clothes as advertised, shipping, pricing, service, keeping their word, positive team of employees (from the emails and responses I've gotten - seems so). And bottom line is... When i go to Swap,com, they're there still! 5.) Effective use of email - well written, sometimes personalized, and they send an appropriate amount. Whomever, writes their emails should be commended because out of the 99+ emails I get per day, I'll usually open one from Swap because something in the title line caught my attention....its cool that they can write with wit and use more than "Free Shipping" to get my attention. 6.) Friendly, solution oriented customer service. They've always been quick to respond with a kind word and/or fair resolution in a timely manner. The company presents itself in a down to earth, approachable manner. They make you seem more like a friend rather than just a customer that they have to help. Constructive Critiscism: 1.) For the love of Pete, why won't you make an Android App.??. I've been waiting so long and I don't want to switch back to an iPhone just to use the Swap App. 2.) Offer PayPal for checkout instead of Amazon Pay. 3.) More description in your listings (like Amazon or eBay) so that one can more specifically find something. 4.) Faster shipping and handling or at least offer expedited shipping for a small fee, if need be. - my only true issue with Swap was the long wait once order has been placed. Too long except for this last order. Hopefully, that's a sign! 5.) It would be nice if you had a frequent shopper or point accumulation incentive. 6.) Swap could stand to be more active and have a better known presence on FB and instagram. But, those are minor points of contention compared to the positive aspects of the Swap.com company. I hope Swap keeps doing what their doing with the same momentum and positive energy that I've felt from them since they first started. P.s. SWAP, I WANT AN APP! Jen McGill, Check out "j mcgill reviews" on facebook

Terrible for sellers, great for buyers. I've been shopping for my daughters clothes on swap since she was born and since my experience had been so good, I decided to try my hand at selling. It was a TERRIBLE experience. I followed all of their guidelines. I selected only the pieces in great shape, washed and folded every item, carefully pinned together "sets", and packed up a HUGE box of items. It took 2.5 months to process (so most of the items I sent were out of season by the time they got to them) and over half of the items were rejected. The reason? Worn or stained. Some of the items were brand new and had never been used. And I have very carefully gone through the items and already donated anything I didn't think would meet their criteria. If you want any more info on WHY your items are rejected, you have to pay to have them shipped back to you (which I did because I'll sell them on ebay or take them to a charity). My theory is that they reject a bunch of items assuming you won't pay to get your own stuff back and they get to sell or do whatever with them without paying any commission. It also seems like most of the stuff they accepted was Circo, etc but the rejections were all Baby Gap, RL, etc. I think they want the higher profit items all for themselves. I did send them an email with my complaints and the response was not sufficient. Mostly just told me that my brand new items must have been torn.

Sent in two boxes not worth it . Better off having a garage sell. Offer me .30 cents to buy my stuff . Never received and email about my rejected items . I think they sell all your stuff and make a huge profit.

Perfect shopping experience for me! They have everything at amazing prices!

This company is a complete rip off! they take literally 2-3 months to "process' your box then give you week to ship your items back and supposedly "donates" the rejected items. you and i both know that is lie! Ive used this company for over a year and half and there current business practices are horrible. they did not give you a week before. They just want to keep your items to sell to other thrifters. The commission is extremely high w little additional fees they add to each item. Its not worth the effort to even send them items. When they first started it was pretty decent now, they are a complete rip off. you might as well sell your stuff locally, or on Mercari or ebay or some other outlet.

I have sent two separate boxes and will not be sending a third. In both boxes were brand new items that were missing or "donated". In the first box was a child's under armour sweat suit with the tags still on. The pants made it to pricing but the jacket didnt. I contacted them and was compensated for the missing piece. Good customer service in this situation. Second box, a brand new dress never worn beyond trying it on, was "donated". This time, i recieved a snarky reply and a phone number to call. I understand that not everything will be accepted, but brand new items going to the bin twice in a row? This seems sketchy. What else has been "donated" that i missed?

I LOVEEEEE SWAP.COM!!! Everything in malls and these "trendy" online stores with clothes that don't actually look the same in person are trash compared to swap.com. It's like an online thrift store that never disappoints. It comes with the fun of having to kind of really look to find what peaks your interest and all the excitement of finding something that NOBODY else has. Swap has clothes from every generation. There's something for everyone and it is extremely inexpensive compared to other stores and websites around right now.

I couldn't figure out why they never asked me to mark my last box of clothes. They stopped taking inbound boxes for several months because they were so far behind. I had sent the box in March of this year and just finally learned that the box was "lost". So I asked them to return the inventory of mine that they had, which they did. I also wanted all my stuff that they had declined to list because it was faulty. One of the items was a brand new cardigan sweater that was part of a line of school uniforms and there were many other nice items that I was under the impression they had stored (because that is what I had been told). They told all of my unfit items had been discarded. They threw away perfectly good and in some cases brand new items.