Swap.com - Online Thrift & ConsignmentReviews of swap.com

If you get what you want, great! Love to get clothes for cheap. If you don't, bad news, the "refund code" doesn't work. I theoretically got a code for store credit, but the directions for how to apply it to my account don't work. The email to reach customer service must be under-staffed or not staffed at all; I reached out a month ago - NO response. Very disappointed. Would have been happy to use the store credit, if I actually had access to it!

I have purchased from Swap for over two years now. It's easy and have found some great buys.

We have sent over 10 000 pieces of Brand New clothing to Swap.com and sold thousands with them. SWAP.COM Charges upfront for every boxes sent in which means that they pay you for your sold items after that the shipping costs have been recupped. We had as of April 2023 over 1000 items left. Lately the company struggled and made mistakes with payments to consignors. They didn't pay us for sold items in MARCH, APRIL, MAY 2023. We are now out of over 1000 pieces of clothing and we are now forced to sue this company. STAY AWAY

I think the Swap.com is now a FAKE site. When I logged in, all of my saved items disappeared. They had no info of past orders on my account, and I could not put in my password. The look of the site is different and it functions better, BUT today, May 19. 2023, Google sent a warning out that the notifications they have sent out are suspicious. I cannot find the original site. I don’t know the term, but don’t use the site until the business has figured out the issue. I don’t know where to report. They won’t let me unsubscribe. Fortunately I didn’t give them any of my financial info, which “mysteriously disappeared” along with everything else except my email. BEWARE. They had no info of my past orders, nothing. I think the site is a fake

I have ordered twice from swap.com and both times a disaster. 1st order I made in Feb. 2023 never received the order and never got a response from customer service but because I paid thru amazon pay I finally received a full refund this month. 2nd order (not sure why I tried again) but I ordered 3 pairs of jeans 2 shirts first week of march, this past week I received 2 shirts 1 pair of jeans, so 2 jeans not in order. Jeans I did get do not fit they were not as described I requested a refund and just got an email they refunded 2 missing pair because they didn't have to send but refused my return. so there big "no hassle" returns, they'll make it rite is non-sense. customer service DOES NOT EXSIST WITHIN THIS COMPANY!!! I have never gotten a response from an actual person its all automated so you can't ask questions or return any info per that email you have to start a whole new request thru there website. Its a nightmare for something that should be so simple. Since they rebranded themselves they are not the online resale shop they once were

April 20th I placed an order (order 2287) and recieved 3 of the 7 items. One was taken off my order because they didn't have it in stock. The other two have not shipped and looks like they never will as the items say processing. My card has not been credited for the items I did not receive. I've emailed 5 times and have not received a response other than "rate your customer satisfaction". I've reported this company to the BBB

The website does not have a phone number to contact customer service AND the link to email them does not work. I've independently emailed them and have not heard back 4 weeks later. It is very disappointing that there is NO VIABLE way to get in touch with customer service. I would think twice before doing business with them going forward, until they fix their customer service issues.

When they changed to a new platform all my information/history disappeared. All my items listed for sale have disappeared. I managed to find one of my items and it had sold. I was never notified or given my % of the sale. It’s like they stole money from me. I’ve tried to contact them by e-mail but no one ever responds. I even filed a complaint with the BBB.