Swap.com - Online Thrift & ConsignmentReviews of swap.com

Cancelled order 2 weeks later

What happ to swap.com? What happened??? It is horrible now! The sizes are all jacked up when you try to view clothes; the prices are way too high, nothing under $5, nothing anymore. They ruined this site. Do not shop here, you will be very sorry. I was a loyal customer for so many years and then blam, the website was taken over my morons! It is the worst, stay away!!

I’ve shopped and sold with Swap for maybe 5-6 years. Initially they were great. I’ve bought everything from kids clothes to formals to shoes. They boosted their selection criteria. And got pickier on what they accepted from sellers. All good. Their boxes went from cute branded to barely staying together and most all arrived damaged and partially opened. They started charging for returns. Okay. Then the big switch to Shopify. With that conversion, the lost all prior accounts. So EVERYtHING I had there for sale disappeared. My inventory of items was gone. My store credit was gone. And I had just placed a several hundred dollar order. There was no way to track it. But they had my money. Eventually pieces and parts of the order arrived. Not all. It made zero sense. After MONTHs and MONTHs and MONTHs of emailing and calling…they responded and gave me a store credit. I placed one order and returned part. I placed another order and went to return - they’ve no adopted a no returns policy. When I emailed customer service, they replied that the policy changed last month. I’ve asked to speak to a manager. It is most unfortunate that a once really good option for buying and selling clothes has such poor customer service and poor policies. Are they trying to go out of business?

On boy...! Lets look at the facts. My wife and I have been buying from swap for nearly 6yrs now. But over the past two years the merchandise has gotten progressively worse. Even below Goodwill and Salvation Army spects. The prices don't match the quality of the garbage they are selling. All this bullsh_t they have come up with concerning returns and shipping causes us to dis- continue our consumer relationship with this A_s of so-called company. BEWARE of this rip off game that they are playing. They will send you whatever they want to send you knowing that its incorrect. Remember only in house repurchase's. Don't even try to get help! They only employ the owners children and their friends to gather your paid choice of item to fill your order. Do you really think they give a damn about your order. H_ll NO! Believe me when I tell you, that Swap is at its end. Only if they lower the prices substantially can they remain in this market. Seeing now that Swap is surely being ran by greed. The previous owner's cared and offered a fair price and products.

I used to really like Swap but they have made some big changes. I placed an order and it took over a month to receive it. I tried four times contacting customer service and never heard back. Your phone line even said it had been disconnected. Also, when you try to log into your account you have to wait for a security code that takes up to 24 hours to come. When I finally did receive my order I tried to return the items that did not fit and was denied returning them. So now I have $75 worth of clothes that don’t fit. Some of my favourite clothing items have come from them in the past and they used to offer free shipping for returns. I will no longer be shopping with them.

I sent in a box over a year ago. I constantly asked for updates and haven’t gotten a response since they changed the site. They stole my items, gave me literally nothing for them and refuse to respond. Avoid at all costs.

I accidentally used the wrong address. I emailed them a few minutes later and they could not change it. Money lost. No refund.

I've used this site a ton and USED to love it. Gradually things got more expensive, free shipping amount went up, and they started charging for returns. I get it, and kept ordering anyways. However, apparently they were recently sold and the new company did something to the site where all account info was lost. I had almost $100 in store credit from returns and their support team is telling me they can't find an account with my email address. I even have a few inbound and return shipping labels that I sent to help them, which shows I had an account and has all kinds of searchable info, but they just stop responding and are not doing the right thing. Deleting these accounts without providing the same credits on the new account is THEFT. This company should have automatically added credits without people needing to write in, but they are shady. Avoid this company!!