Swap.com - Online Thrift & ConsignmentReviews of swap.com

The prices here are way better than Thred Up. While i can't say the clothing is as nice, I found identical items of clothing on both stores. Swaps was only $1.80 while Thred Up was $6.50! The shipping took too long, but other than it was good.

The clothes were what I expected but trying to get hold of customer service is quite a challenge. At this point, I have given up.

Swap is totally addictive. I’ve only had trouble with one item, and their customer service handled the problem beautifully and easily. I’m on my THIRD order, and with literally thousands of items to choose from in my size, there will be way more orders to follow.

Swap has excellent pricing and the quality of the clothing is nice. They have a good return policy which is important when ordering clothes you cannot try on.

Buying second hand is helping the planet, also you get great clothes and even better prices, always as advertised, why not buying all my clothes in swap?

This is the third review I have given but I really don't mind because I was so delighted with the packaging and pristine condition of the items received. The name brand items at such an affordable price was a plus as well as the super helpful customer service. Thanks Swap.com for such a pleasant shopping experience!

I Iove this place and their prices. I’ve lost alot of weight and without them I don’t know what I’d be wearing right now so very greatful

Bottom line is I am suspicious of people processing things, pricing them too low then just snapping them off eBay as soon as they list them, having a friend buy or they buy themselves. Thrift stores prevent employee purchases but I don't know if Swap can keep employees from unfair pricing and buying practices. I am not doing anymore business there. I "complained" to Swap via email (no one answering their customer service phone line) about them making all my newly listed items discounted to HALF OFF. No reply, and now nothing is being processed in my queue. You see, it's a Swap.com site policy that all sale promotions do not apply to Top Brands (ever) or to the New Listings (for the first 30 days) so all new listings should be sold full price only for 30 days. It makes no sense that my newly listed clothes, even most of the Top Brands, are all automatically going for half off! No response from Swap. SCARY. Top Brands priced at low prices then mysteriously marked half off on top of that- my profit is practically NOTHING on these! Here's the full story of how we got here: I bought quite a bit on Swap, having found them on eBay. I was too ill to keep up with selling my own smaller inventory on eBay, so I closed my "store". I found ThredUp payouts to be too small. I liked buying on Swap.com so wanted to sell there too, they have a better payout. But in 2018 into 2019 there was a stop on Inbound Shipments (AKA seller account s). So I waited, and waited some more. Finally in latter part of 2019 they opened back up to inbound shipments. Unlike ThredUP where anyone can send in a small bag of things, Swap seeks sellers with 200 + pieces maybe a few times a year. I was asked to send in a "test" box and mine was about 60 pieces. (FYI:They charge a flat inbound box fee no matter the size of the box, within their box size and weight limit, so use the biggest box and pack it to be as close as possible the max of 50 pounds.) My "test box" passed their "rejection" rate. (Rejected items can be returned to you for a small fee, or they can be donated by Swap. Where they go is anyone's guess. That's a concern.) A seller is notified when a box is enters processing, and again when items are "added to your account" which means photographed and uploaded into the online queue to be priced. Another concern is no warning that prices were assigned, and the items made available on eBay. That's because items wait in queue to be priced in between the "added to account" to "available to buy on eBay" step. It can take days or weeks, waiting to be priced and without warning your stuff goes live on eBay and snapped up instantly. That's where I get suspicion, that these are priced low and who else knows they are listed besides the processors, to be able to snatch up choice pieces priced low so darn FAST? Even though my first "test" box went ok I did have a small, niggling doubt about the honesty of the people involved. 2 items listed as fair condition and grossly underpriced, and sold almost immediately. A 3rd higher end 2 piece set never made it to be sold, but was definitely sellable. Unlike ThredUp, whose acceptance criteria is subjective (it isn't "current" or "desirable") Swap is objective. They accept anything (vintage, ugly, cheap i.e. from Walmart) - as long as it is clean and in good repair, they claim they will accept it. (After a few questionable rejects, one does wonder if they truly do donate, or if an unethical worker can reject and take it home.) Use the "Return Rejects" option to avoid that. So, I sent Swap 5 boxes in February 2020 and a 6th in March. Covid 19 caused them to sit months. Finally after 7 months come the notices things were added to my account. Now, October 14th - 6 large boxes processed, 215 items accepted. 73 still need photographed and uploaded in the queue to be priced. They are swamped with work, short staffed too. OK I get it but doesn't explain why selling half price and why (like before) some pieces are priced too low, and magically sold in hours (0 to 1 day). We have no chance to protest. I have called but no one answers. I have sent email asking WHY are all my New Listings and most Top Brands at half price, when unsold items almost a year old are NOT half price? No reply. They did reply to a 2 other emails about listing errors i.e. title was wrong. No reply to why all these BEST things went flying off eBay at rock bottom throw away prices less than $10 or $20. All prices unheard of when compared with like items on eBay, and sold within hours of appearing on eBay. Now with no reply made, all I can do is watch and take things back as soon as they go into the queue, and pay the shipping to get than sent back.