Swap.com - Online Thrift & ConsignmentWe enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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665 approved reviews, newest moderated first
Warren T.
As a graduate of the Business College at Ohio State University and retired business person, in my opinion, the reason why many businesses go on the be standout, great businesses, versus those that don't, is that the great business never stops improving their focus on satisfying their customers, day after day, week after week, month after month, and year after year. To be complacent is to slowly decline.
Dawn H.
Dealing with this company has been the worst experience I’ve ever had. Out of 6 items I ordered, 4 were either the incorrect item or extremely damaged. I sent 2 items back but only received credit for one and they DO NOT REPLY TO EMAILS. This experience has been awful, frustrating and a complete waste on money and time, check the BBB, like I should have done and you’ll see all the complaints about this company. Save your money!
Thomas
Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.
Robert
Looks like the slight shipping delay they say at checkout is going to be months. They are just now packing up orders from 12 days before I placed my order. Which I have already waited 8 days, since placing my order. I cannot get a reply threw email or get anyone on the phone to cancel my order. I do not trust this company, anymore!!!
Kim G.
I love everything about swap . The clothes are great with fantastic prices. Fast shipping , easy returns and great customer service. Its a win all the way around.
M C.
They are not shipping people their items. I placed an order three weeks ago and they still have not shipped it. They say to wait 10 more days. Many are complaining that they have been waiting over a month, on their fb page. I asked to cancel the order and credit my credit card and they said they couldn't because the order was in process. I had to dispute the charge with the credit card in order to get my money back.
Amanda B.
Good online consignment store
Kathy
I love Swap.com. My orders have arrived fast and the quality of each item is spot on. I can, usually find something for each member of my family and I love that. The staff are awesome. I've had a question in the past & their responses have been pretty quick.