st Time C.
Where is our purchase confirmation…
Thank you so much for your World Class response. Will email you all tmw! Where is our purchase confirmation email & also we receive random glasses with zero case. Where is the case & our confirmation of payment. We are contacting our bank for chargeback if you do not take care of this matter
Response from Swanwick SleepJan 7, 2026
Hi there, thank you for bringing this to our attention and I’m truly sorry for the frustration this has caused. You should have received a purchase confirmation email at the time the order was placed, followed by a shipping confirmation once it was fulfilled. Sometimes these emails can land in spam or promotions folders, but we’re more than happy to resend both confirmations to you directly. Regarding the glasses and missing case, that’s absolutely not the experience we want you to have. All of our glasses are intended to ship with a protective sleeve, so if one was missing or the incorrect item was received, we want to correct that immediately. Please reach out to our support team with your order number or the email used at checkout, and we’ll look into this right away and make sure you’re taken care of. We truly want to resolve this for you as quickly as possible and avoid any need for a chargeback.


