SVMReviews of svmcards.com

Buyer beware! I purchased some Shell gas cards as gifts and then changed my mind and requested a refund. After 3-4 weeks of emails, SVM said no refunds and referred back to Shell to request a refund directly. Again, another 2 weeks of emails until Shell also said that their gift cards are “non-refundable” even though I did not see that anywhere on SVM’s site or Shell’s. The rep for Shell did give me a helpful tip by stating that I could, “use the cards as gifts”. NO S**T!

Thank you for wonderful service! Jeff Eder has always been very helpful-and patient, even when I was having issues with logging in initially!! (I'm pretty sure it was "user error"!)

Worst customer service I have ever received. No hello, thanks for calling, extremely rude as well completely not helpful. I was trying to buy $300 worth of gift cards for Chevron and their payment processor using Paypal denied the transaction 5 times, then with an unwilling to help customer service rep that gave me no options and only told me the address was wrong (which it wasn't) I then took my business to the Shell Website, used all the exact same info I had given them and the transaction processed with no issues. I am in customer service, this is not how you handle customers, you in the least try to help them spend money with your company.

My experience with SVM has been nothing but fantastic! Quick and reliable service. Thank you for your wonderful service.

I like getting my bulk orders from SVM, but the shipping processing, etc. fees are way high. I would order more from them if the fees were cheaper. My budget is eaten up by all the fees they charge.

They are cheaters and scammers. Worst customer service. There is no way to contact the customer service.

Fast turnaround, great selection. Easy process.

Thank you so very much for quick reply. Although it might not be the response I would have liked, it was very well explained and was given options to take back to my finance group and Corporate.