Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you feel this way about your experience. We’d genuinely like the chance to look into this and help resolve any concerns you may have. However, we weren’t able to locate an order under your review, and since your email wasn’t shared on Trustpilot, we also haven’t been able to reach out to you directly. If you could please send us an email and mention that you left this review on Trustpilot, we’ll be happy to review your order and work with you to resolve the concern. We truly want to help make things right.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that this has been your experience, especially with the delay in receiving your order. I understand how frustrating it can feel when you’re waiting and unsure about what’s happening with the shipment. We truly want to help and look into this for you. If you could please send us an email with your order details, we’ll gladly check the status of your order and assist you right away. We always do our best to respond to customer messages, and we’ve also sent you an email so we can work on making this right. We hope to hear back from you soon so we can assist you further.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you feel this way about your experience. We understand how disappointing it can be when a product doesn’t meet expectations. We genuinely want to help make this right for you. However, we weren’t able to locate an order under your name in our records. Could you please share your order details so we can check this properly on our end? We’d really appreciate the chance to look into this and assist you with your concern. We look forward to hearing from you so we can help resolve the issue.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the jewelry you received didn’t meet your expectations, and I understand how frustrating this situation must feel. We truly want to help resolve this for you. Sarah has sent you an email so we can assist you directly and work toward a proper resolution. Please check your inbox and reply when you can so we can sort this out together.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the item you received arrived damaged. I completely understand how disappointing that must have been. We’ve sent you an email so we can help make this right for you. Please check your inbox and reply when you can so we can sort this out together. Your experience matters to us, and we truly want to help resolve this.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear about your experience and understand how frustrating that must have been, especially when you were trying to cancel your order. We truly want to help fix this for you. If you haven’t already, could you please send us an email with your order details so we can review the situation and work on a resolution right away? We genuinely want to sort this out and make things right for you.

Response from Susan JewelryMar 10, 2026

Thank you so much for your thoughtful review! We’re really glad to hear that Susan was able to help you quickly and that the sizing guidance was useful. It means a lot to us that you appreciated the design and craftsmanship of the piece you chose. We’re so happy you love what you bought, and we truly appreciate you taking the time to share your experience. Enjoy your jewelry, and thank you again for your support!

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear about the concern with your order and the tracking updates. I understand how confusing and frustrating that must feel when the tracking seems to move between locations. We’d really like to look into this for you. If you’ve already sent us an email, could you please let us know so we can double-check on our end? We also kindly ask if you could share your order details so we can locate your order and review the tracking more closely. We do our best to stay very responsive through our email support and always try to assist our customers as quickly as possible. We hope to hear from you soon so we can help sort this out for you.