Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 10, 2026

Thank you so much for sharing this with us! It really means a lot to hear that the rings you’ve given your daughter over the years are still her favorites and that she wears them all the time. We’re especially happy that this time you chose one for yourself! We hope you love wearing it just as much. Thank you for your continued support, it truly means the world to us.

Response from Susan JewelryMar 10, 2026

Thank you so much for your kind words. It truly means a lot to us that you value supporting family businesses. We’re grateful for your support and are so happy to hear that you appreciate the quality of the pieces. Customers like you make what we do even more meaningful, thank you again!

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We’re really sorry to hear how upsetting this experience has been for you. That’s certainly not the kind of experience we want anyone to have. We truly want the chance to look into your concern and help make things right. Unfortunately, we’re having difficulty locating your order because the name on the review appears to be the same as our business name and some couple of people ordered same as your name, its really hard to guess, so we’re unable to match it with any order in our system. If you could please send us an email with your order details and mention that you left this Trustpilot review, we would really appreciate the opportunity to review your case and work with you toward a resolution. Our goal is to help turn this experience into a better one for you.

Response from Susan JewelryMar 10, 2026

Thank you so much for your feedback! We’re really glad to hear that this piece stood out as your favorite among the three you purchased. It means a lot to us that you gave our jewelry a try, and we hope you continue to enjoy all of your pieces. Thank you again for your support!

Response from Susan JewelryMar 10, 2026

Thank you for sharing your feedback! We’re really glad to hear that you’re happy with the quality of the jewelry. We also appreciate your patience with the delivery time, as shipments can sometimes take a bit longer when going through customs before reaching their final destination. Thank you again for your support we truly appreciate it!

Response from Susan JewelryMar 10, 2026

Thank you so much for your incredibly kind words. It truly means a lot to hear that both you and your wife love the rings and that they were even more beautiful than expected. We’re also glad we could help with tracking and that the shipping experience went smoothly for you. Your support and thoughtful message mean the world to us. Wishing you and your wife many wonderful moments wearing your rings thank you again for the 10-star support!

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you haven’t received your ring yet. I understand how concerning that must feel. We’d truly like to help look into this for you. However, we weren’t able to locate your details or reach out through email based on the information from the review. Could you please send us an email with your order details and mention that you left this review on Trustpilot? Once we receive your message, we’ll check your order right away and work on resolving this for you as soon as possible.

Response from Susan JewelryMar 9, 2026

Thank you for taking the time to share your feedback, Maureen. We’re truly sorry to hear that the jewelry you received didn’t meet your expectations. That’s definitely not the experience we want for our customers. We understand your concerns, and your feedback is important to us as it helps us continue improving our products and service. While product photos are meant to show the design in the best possible way, we understand how disappointing it can be when the item feels different from what you expected. We’ve sent you an email so we can assist you directly and work toward a proper resolution. We truly hope to hear back from you soon so we can help make this right.