Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 10, 2026

Thank you so much for your kind support! It truly means a lot to us that you enjoy supporting small women-owned businesses. We’re so happy to hear that you chose a ring with your birthstone, that makes it even more special. We hope you’ll love it even more once it arrives. Thank you again for your support!

Response from Susan JewelryMar 10, 2026

Thank you so much for sharing your experience! We’re really happy to hear that you received your ring and that you found it beautifully crafted. It means a lot that the piece exceeded your expectations, especially considering the price. We truly appreciate you taking the time to leave this kind feedback and hope you continue to enjoy your ring for years to come.

Response from Susan JewelryMar 10, 2026

Thank you so much for your kind feedback! We’re really glad to hear that you found the website easy to browse and enjoyed looking through the jewelry. We truly appreciate your support and hope you find many beautiful pieces you’ll love.

Response from Susan JewelryMar 10, 2026

Thank you so much for sharing this! We’re really glad to hear that placing your order was simple and that you love the earrings you chose. It means a lot to us that you noticed how unique they are and the care that goes into making them. We truly appreciate your support and hope you enjoy wearing them!

Response from Susan JewelryMar 10, 2026

Thank you so much for your kind and thoughtful message. It truly means a lot to hear that you love the jewelry and that the story behind it resonated with you as well. Your support and encouragement mean the world to us. We’re incredibly grateful for customers like you, and we wish you all the best too. Thank you for being part of this journey with us!

Response from Susan JewelryMar 9, 2026

Thank you for sharing your experience. I’m truly sorry to hear how frustrating this situation has been for you, especially after waiting for your order and feeling that your refund request wasn’t addressed. We want to be transparent and help resolve this, but when we checked our inbox we couldn’t find any emails or messages under your name. It’s possible the message may not have reached us, and we’re really sorry if that caused more frustration. If you could please send us an email with your order details and mention that you left this review on Trustpilot, we will gladly look into it right away and do our best to resolve the situation for you. Your feedback is important to us, and we truly appreciate you taking the time to share it.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the item you received didn’t meet your expectations. We understand how disappointing that must feel. We would also like to clarify that we are based in Santa Fe, and it’s never our intention to mislead our customers. What matters most to us right now is making things right for you. Could you please send us an email with your order details so we can look into this and help resolve the situation? We truly want the opportunity to assist you and make this right.

Response from Susan JewelryMar 10, 2026

Thank you so much for your feedback! We’re really glad to hear that you found the ordering process easy and smooth. We’re excited for you to receive your piece and hope you’ll love it just as much as it looks on the website. If you ever have any questions about your order while you’re waiting, feel free to reach out, we’re always happy to help.