Susan JewelrySusan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Pamela
The ring is beautiful. It took longer than expected, but worth the weight.
Response from Susan JewelryMar 26, 2026
Thank you so much for your feedback! We’re really happy to hear that you love the ring and found it worth the wait. We also appreciate your patience with the delivery time, it truly means a lot to us. Thank you again for your support!
Gail B.
Wonderful customer service especially after I had the address incorrect for a gift. Quality, unique ring and the price was much less than I expected.
Response from Susan JewelryMar 26, 2026
Thank you so much for your kind feedback! We’re really glad we could help fix the address in time for your gift, that’s always important. It means a lot to us that you love the ring and found it both unique and a great value. We truly appreciate your support and hope the gift was well received!
Valued C.
Love the jewelry. Very unique They have wonderful prompt customer service.
Response from Susan JewelryMar 26, 2026
Thank you so much for your kind feedback! We’re really happy to hear that you love the jewelry and find the pieces unique. It also means a lot to us that you had a great experience with our customer service. We truly appreciate your support, thank you again!
Sarahblue
Can't get response from the seller about return and refund items..first order was ok..second orders are badly, cheap looking. Very disappointed...seems like this company is not going out of business sale. Something is not right 🤔. I want return the items and my money back.
Response from Susan JewelryMar 26, 2026
Thank you for sharing your feedback. We’re really sorry to hear that your second order didn’t meet your expectations and that you’ve had difficulty getting a response. We understand how frustrating that must feel. We also wanted to mention that we were unable to find any prior messages from you regarding this concern, and we sincerely apologize if your email did not reach us. It’s very important for us to receive these messages so we can assist you properly. We’ve now sent you an email so we can look into your order and help resolve this for you. Please check your inbox and reply with your order details we truly want to assist you and make things right.
Karen E.
It’s beautiful very classy love it
Response from Susan JewelryMar 26, 2026
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying your pieces and that you love the gold band. For your silver jewelry, we recommend gently cleaning it with a soft cloth and storing it in a dry place when not in use. You can also use a mild soap with warm water occasionally, then dry it thoroughly to help keep it looking beautiful. Avoid harsh chemicals to maintain its shine. Thank you again for your support, we truly appreciate it!
Nancy C.
Really, just so lovely - - I'm wearing my gold band as I speak. Quality and so unique! How is it best to clean the silver pieces I purchased so they stay as beautiful as today??? Thank you so much.
Response from Susan JewelryMar 26, 2026
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying your pieces, especially your gold band 😊 For your silver jewelry, here are a few simple tips to keep them looking beautiful: Use a soft polishing cloth to gently clean and restore shine Avoid contact with water, perfumes, and lotions as much as possible Store your pieces in a dry place (preferably in a pouch or box) For deeper cleaning, you can use a mild soap with warm water, then dry thoroughly right away With a little care, your pieces will stay just as lovely for a long time. Thank you again for your support!
Susan H.
I love the product and the fast service. I made three orders so far. I love you every thing I bought. Thank you
Response from Susan JewelryMar 26, 2026
Thank you so much for your kind words! We’re truly happy to hear that you love the jewelry and that you’ve had a great experience with our service. It means a lot to us that you’ve placed multiple orders, your support truly means the world. We’re so glad you’re enjoying everything you’ve purchased. Thank you again!
Dee S.
Total Scam! Items are cheaply made in China! They say made and shipped from Santa Fe, it takes forever to receive as it has to clear china customs then US customs. Ships to Cali then to you. Refuses to stop order. Pay to return. LIARS, DO NOT BUY. HONEST ANSWER.
Response from Susan JewelryMar 26, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. We also wanted to mention that we were unable to find any prior messages from you regarding this concern. We sincerely apologize if your message did not reach us, as it’s very important for us to receive emails so we can properly assist and resolve issues. That said, we truly appreciate you taking the time to share your feedback. We’ve now sent you an email so we can look into this further and help address your concern. Please feel free to reply when you can, we’re here to help.
