Susan JewelrySusan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Catherine F.
Very beautiful jewelry. Customer service and pricing was competitive. Very happy with all my purchases
Response from Susan JewelryMar 30, 2026
Hi Catherine, Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your purchases and that you appreciated both our customer service and pricing. Your support truly means a lot to us, and we’re so glad you had a great overall experience. We look forward to serving you again soon!
Danyelle S.
Absolutely LOVE my ring set it’s well made and stunning! I’m in love. Next stop is the beautiful turquoise glass ring!
Response from Susan JewelryMar 30, 2026
Hi Danyelle, Thank you so much for your amazing review! We’re absolutely thrilled to hear that you love your ring set and find it both well-made and stunning. We love your enthusiasm and we’re excited for your next pick! The turquoise glass ring is truly a beautiful choice 💙 Your support means the world to us, and we can’t wait to have you shop with us again soon!
Bonnie D.
Wonderful service…wonderful company. Great prices. Unique items! Good luck to you and your daughter!
Response from Susan JewelryMar 30, 2026
Hi Bonnie, Thank you so much for your wonderful review! We’re truly delighted to hear that you had a great experience with our service, enjoyed our prices, and found our pieces unique. Your kind words and well wishes mean so much to us we truly appreciate your support! Wishing you all the best, and we hope to serve you again in the future.
Maire S.
ZERO stars if I could...website is a lie. NO MONEY BACK GUARENTEE, MADE IN CHINA - NOT HANDMADE, SAME RING ON TEMU FOR 4.22, .........DISCOVER SUCKS - SIDING WITH SELLER......THIS WHOLE SITE IS A LIE!!!!!!!!!!!!!!!!
Response from Susan JewelryMar 30, 2026
Hi Maire, We’re very sorry to hear about your experience and the frustration this has caused. We would like to clarify that we are not based in China, and we stand by the authenticity of our products. We take feedback like this seriously and genuinely want to resolve any concerns you may have. At the moment, we have been unable to locate your order in our system. Could you please reach out to us directly via email with your order details? This will allow us to investigate your case and assist you as quickly as possible. We are fully committed to helping resolve this for you and hope to hear from you soon.
Carol R.
Hi Susan, I was overjoyed when I received my ring. It is absolutely stunning, and how can I explain the beauty in the styling and craftsmanship given to this work of art. It looks like a million dollars and I'm blessed that I dIdnt have to spend that kind of money, but I sure did get a winner to show off and treasure. Thank you for your dedication to your craft! Carol Robinson.
Response from Susan JewelryMar 30, 2026
Hi Carol, Thank you so much for your heartfelt and beautiful review! We’re absolutely delighted to hear how much you love your ring. Your words about the design and craftsmanship truly mean the world to us it’s incredibly rewarding to know that the piece brings you so much joy and feels so special to wear. We’ll be sure to share your kind message with Susan she will be deeply touched by your appreciation and support. Thank you again for your lovely feedback. We hope you continue to enjoy your ring for many years to come!
I A.
I can't believe I fell for this scam! The quality of the first rings were beyond terrible, nothing like the photos on line. I am a size 6 and the size 6 they shipped were way too small. After asking for a refund, they gave me some BS about only offering a small percentage as a refund or they can replace them. So I went with a size 7, which are now way too big but the rings are completely different in terms of quality and color of the stones and gold, much better; still nothing like on line but wearable if they only fitted! Keep your money, donate it to a cats home or hide it under your mattress... anything then falling for this scam by AI generated 'Susan'!!
Response from Susan JewelryMar 30, 2026
Hi I am, We’re very sorry to hear about your experience and truly regret that your order did not meet your expectations. We would like to respectfully clarify that we are a legitimate business, and we always strive to provide quality products and support to our customers. We understand how frustrating sizing and product differences can be, and we sincerely apologize for any inconvenience this has caused. Our intention is always to find a solution that works best for our customers. If you are still unsatisfied with your items, we kindly ask that you reach out to us again and mention this review so we can locate your case and assist you further. Your feedback is important to us, and we would really appreciate the opportunity to make this right.
Dan G.
Beautiful offerings that were handmade. Very reasonable prices. Safe and secure delivery. What is not to like!? Thank you very much!
Response from Susan JewelryMar 30, 2026
Hi Dan, Thank you so much for your wonderful review! We’re truly delighted to hear that you appreciated the handmade nature of our pieces, along with the value and secure delivery. Your kind words mean a lot to us, and we’re so grateful for your support. It’s feedback like yours that makes what we do so rewarding. Thank you again, and we hope to serve you again in the future!
Eileen K.
The necklace is absolutely beautiful! I was kept informed when it was shipped and when to expect it. Excellent experience. Too bad you are closing.
Response from Susan JewelryMar 30, 2026
Hi Eileen, Thank you so much for your kind and thoughtful review! We’re delighted to hear that you love your necklace and had an excellent experience with our communication and shipping updates. Your support truly means a lot to us. While this chapter may be coming to a close, feedback like yours makes it all the more meaningful. Thank you again, and we truly appreciate you being part of our journey.
